Phlebotomy Supervisor

UnitedHealth Group Inc.•Seattle, WA

27d

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Phlebotomy Supervisor oversees phlebotomy operations across multiple satellite locations, ensuring consistent, high-quality specimen collection and patient care. This role provides leadership and support to phlebotomy staff, coordinates staffing and logistics across sites, and ensures compliance with clinical and regulatory standards. The supervisor serves as a liaison between laboratory services and clinic management, promoting efficiency, safety, and a positive patient experience throughout all locations.

Requirements

High school diploma or GED
Phlebotomy Certificate program
Medical Assistant-Phlebotomist (MA-PBT) certification
Basic Life Support (BLS) certification or ability to obtain within the first 30 days of employment
Completion of an accredited phlebotomy program, a national certification from an approved organization, or a healthcare practitioner-approved phlebotomy training program
2+ years of hands-on phlebotomy experience in a clinical or laboratory setting
Driver's License and access to reliable transportation

Nice To Haves

1+ years of experience in a leadership or supervisory capacity, working across multiple clinic sites and coordinating teams.
Comprehensive knowledge of phlebotomy procedures, specimen handling, and outpatient clinical workflows
Familiarity with regulatory standards, including CAP, WA DOH, CLIA, OSHA, HIPAA, and infection control protocols
Solid understanding of electronic health records (EHR), laboratory information systems (LIS), and scheduling systems
Proficient in the use of Microsoft Office applications (Word, Excel, Outlook, Teams) and general computer systems to manage documentation, communication, and reporting across multiple clinic sites
Demonstrated skills in performing venipuncture and capillary collections on patients of all ages with professionalism and care
Solid leadership and team-building skills to manage staff across multiple locations
Experience in conflict resolution, coaching, and performance management
Effective written and verbal communication skills for interacting with patients, staff, and clinic leadership
Competence in using digital tools for scheduling, documentation, and data analysis
Ability to coordinate and oversee phlebotomy operations across several clinic locations while maintaining high standards of patient care and staff performance
Ability to prioritize tasks, managing time effectively, and adapting to changing clinic needs
Ability to assess staff competencies, provide feedback, and implement training or corrective actions
Demonstrated ability to investigate safety events and customer feedback in a timely and thorough manner, ensuring appropriate documentation, follow-up, and resolution
Ability to travel between sites and respond to operational issues in real time

Responsibilities

Supervise daily phlebotomy operations across multiple satellite locations, ensuring consistent standards of care and service
Coordinate staffing schedules to meet patient volume and operational needs across multiple sites
Monitor and ensure compliance with safety protocols, infection control procedures, and regulatory requirements (e.g., CLIA, CAP, WA DOH, OSHA, HIPAA)
Provide training, mentorship, and performance evaluations for phlebotomy staff; support professional development and continuing education
Serve as the primary point of contact for escalated patient concerns or procedural issues related to specimen collection
Conduct routine site visits to satellite locations to assess workflow, address challenges, and ensure alignment with clinic standards
Maintain inventory of phlebotomy supplies and equipment across all locations; ensure timely replenishment and proper maintenance
Collaborate with clinic leadership, lab personnel, and other departments to streamline processes and improve patient satisfaction
Participate in hiring, onboarding, and orientation of new phlebotomy staff
Support quality assurance initiatives, including audits, incident reporting, and implementation of corrective actions
Maintain accurate documentation and reports related to staffing, compliance, and operational metrics
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
Performs all duties in a manner that promotes and supports the core values of the organization
Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
Must follow written and oral instructions and complete routine tasks independently
Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
Ensures confidentiality of patient information by following HIPAA guidelines and the organization's policies
Attends training to meet job position requirements and as needed or mandated by the organization's policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
Have regular and predictable attendance