Phlebotomy Supervisor

LCMC Health•Covington, LA

About The Position

Your job is more than a job This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES Specimen Collection: Performs venipuncture and skin puncture in accordance with department SOP. Transcribes orders from outside providers as necessary Responds to applicable code teams as needed Adherence to blood and body fluid universal special precautions Workload Management: Adheres to SOP in using handheld devices for specimen collection. Monitors collection list and documents status of outstanding collections Monitors’ expected list for pending lab tests Must be able to work weekends and holidays. Specimen Handling and Receipt: Ensures that specimens are updated to received status and collection date/time and receipt date/time is accurate Delivers specimens to the appropriate Lab Section. Quality Assurance Related Duties: Investigates and resolves complaints or problems that involve phlebotomy department. Collects data for quality assurance program as outlined by department SOP. Maintains thorough and accurate documentation. Investigate event reports and document details and corrective actions. Perform staff follow-up and/or staff education when quality metrics are not met. Supervisor Duties: Prepares schedules and manages daily work assignments for the Phlebotomy staff. Trains and instructs Phlebotomists and students Maintains staff competencies Works with Laboratory Leadership to implement, modify and manage policies and procedures. Knowledge of laboratory standards set forth by CAP, JCAHO, CLIA, CMS, OSHA, AABB and CLSI as related to specimen collection and processing. Responsible for selection, recruitment, retaining, and management of staff members. Review performance indicators with staff members Responsible for accurate timekeeping of assigned staff members. Handles phone calls from patients or providers Manages department inventory, ensuring adequate stock of critical items. Ensures accurate order transcription by laboratory staff members. Oversees rescheduling of patients related to improper specimen collection. Demonstrates Leadership abilities, problem solving/troubleshooting abilities, critical thinking skills to support quality decision making. LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Requirements

2+ years of experience in clinical laboratory or phlebotomy services
High School Diploma
Successful completion of nationally recognized certification examination required.

Nice To Haves

3+ years (preferred)
Previous supervisory experience preferred.
CLS-Laboratory Assistant or CLS-Phlebotomy LA State Board of Medical Examiners preferred.

Responsibilities

Performs venipuncture and skin puncture in accordance with department SOP.
Transcribes orders from outside providers as necessary
Responds to applicable code teams as needed
Adherence to blood and body fluid universal special precautions
Adheres to SOP in using handheld devices for specimen collection.
Monitors collection list and documents status of outstanding collections
Monitors’ expected list for pending lab tests
Ensures that specimens are updated to received status and collection date/time and receipt date/time is accurate
Delivers specimens to the appropriate Lab Section.
Investigates and resolves complaints or problems that involve phlebotomy department.
Collects data for quality assurance program as outlined by department SOP.
Maintains thorough and accurate documentation.
Investigate event reports and document details and corrective actions.
Perform staff follow-up and/or staff education when quality metrics are not met.
Prepares schedules and manages daily work assignments for the Phlebotomy staff.
Trains and instructs Phlebotomists and students
Maintains staff competencies
Works with Laboratory Leadership to implement, modify and manage policies and procedures.
Knowledge of laboratory standards set forth by CAP, JCAHO, CLIA, CMS, OSHA, AABB and CLSI as related to specimen collection and processing.
Responsible for selection, recruitment, retaining, and management of staff members.
Review performance indicators with staff members
Responsible for accurate timekeeping of assigned staff members.
Handles phone calls from patients or providers
Manages department inventory, ensuring adequate stock of critical items.
Ensures accurate order transcription by laboratory staff members.
Oversees rescheduling of patients related to improper specimen collection.
Demonstrates Leadership abilities, problem solving/troubleshooting abilities, critical thinking skills to support quality decision making.