Phlebotomy Manager

Mass General Brigham•Boston, MA

17h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Phlebotomy Manager is responsible for productivity, quality, and service, strategic planning, and continuous improvement of the phlebotomy program with strict adherence to regulatory requirements and alignment with Enterprise goals and strategy. This position requires patient care.

Requirements

High School Diploma or Equivalent required
Phlebotomy Technician [National Certification] - Generic - HR Only required
Minimum 4 years of Phlebotomy Supervisory experience with an Associates Degree OR Minimum 6 years of Phlebotomy Supervisory experience with an HS or equivalent degree
In-depth knowledge of phlebotomy regulatory requirements, ensuring accountability within the team.
Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
Must be highly organized, efficient, and able to work independently.
Requires human relations skills to influence and motivate others.
Proficient with statistical and computer productivity software.
Advanced management and organizational skills with strong attention to detail.
Competent in training and mentorship, conflict resolution, and incident management abilities.
Active in productivity benchmarking work, including a fluency in finance.

Nice To Haves

Associate's Degree Related Field of Study preferred
Bachelor's Degree Related Field of Study preferred
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Responsibilities

Assures quality, compliance, efficiency, and patient satisfaction across phlebotomy operations.
Responsible for implementing MGB-wide standards at the local level, including strategic initiatives.
Coordinates with other departments to ensure seamless integration.
Leads departmental meetings, ensuring communication to staff and engagement in sharing goals and priorities.
Monitors employee performance and performance improvement, works with the Human Resources team on employee relations matters.
Prepares and monitors departmental operating and capital budgets, manages resources and equipment procurement.
Develops and implements policies and procedures for the phlebotomy department, maintains inspection readiness and compliance.