Phlebotomy Manager: Inpatient

Boston Medical Center•Boston, MA

1d•Onsite

About The Position

Under the general direction of the Administrative Operations Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, this role leads, manages, monitors, implements, and supervises testing quality and compliance standards in the department of pathology & laboratory medicine at BMC. The manager oversees multiple sub-specialty sections for the Laboratory, which may include Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, Point of Care, or Rapid Response Laboratory. The position ensures that standards meet or exceed those required for College of American Pathologist (CAP) and The Joint Commission (TJC) accreditation and other external agencies (such as AABB, DPH). It also maintains oversight of Lab Emergency Preparedness and Lab Safety Champions, aligning with BMC's RESPECT values. This full-time Manager position is within the Phlebotomy section of the Laboratory Medicine Department.

Requirements

Bachelor’s degree from an accredited university or college in Medical Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor’s degree in an applied science (for example Chemistry, Biology or Biochemistry).
Minimum of 3 years’ experience in clinical laboratory.
In-depth familiarity with requirements of accrediting agencies, particularly The Joint Commission and College of American Pathologists.
Outstanding organizational and interpersonal skills.
Strong leadership qualities.
In-depth scientific understanding of the area of charge.
Knowledgeable about and able to perform all tasks delineated in the job description of Medical Technologist II.

Nice To Haves

Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification.
Supervisory experience in a clinical laboratory.

Responsibilities

Leadership Management oversight and leadership of multiple sub-specialty sections of the Laboratory (including but not limited to one of the following: Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy, POC or Rapid Response Laboratory).
Assume full responsibility for all laboratory staff in their section and their actions.
Champion a laboratory and point-of-care environment that promotes quality and compliance for all laboratory related tests and services, to ensure patient and employee safety and satisfaction.
Provide 24/7 call coverage.
Contribute to and support department Strategic Planning.
Provide a technically sound environment to optimize the quality of laboratory services, including maintenance of equipment, evaluation of new equipment and test assays.
Exhibit innovation in planning improvements, promoting new programs and problem solving in area of responsibility including working with other hospital entities to ensure adequate specimen transport is met.
Value and respond to customer feedback by taking corrective action or improving suboptimal services.
Respond to emails in a timely manner in accordance with department expectations.
Exercise good judgment skills to effectively articulate BMCs organizational values and to foster a cooperative spirit among the staff with regard to people within and outside the department.
Take full fiscal responsibility for section oversights, including preparing and managing an operating budget, managing staffing expenses and overtime (OT), capital budget, analyzing billing codes, preparing return on investment business analysis, and fully supporting the revenue integrity of the Laboratory including accurate charges, billing and collections.
Continually audit test billing codes to ensure accuracy.
Continually monitor overtime to achieve BMC’s goal of <1.8% OT.
Contribute to departmental goals of improving cost effectiveness, optimization of resources and revenue enhancement.
Update all equipment maintenance and service agreements in collaboration with the Supply Chain department.
Ensure quality and compliance data for all sections is collected, analyzed, reviewed and disseminated in accordance with the requirements of accrediting agencies, particularly the College of American Pathologists (CAP) and BMCs Patient Quality and Safety department.
Oversee and ensure all RL6 Incident Safety reports are followed up to completion in a timely manner.
Inform Operations Director in detail regarding STARS reports of high critical levels.
Work with Manager of Quality, Compliance and Safety Manager to prepare reports for Quality Improvement Program (QuIP) monthly reviews.
Ensure ongoing compliance with all applicable regulatory agencies for department section (including but not limited to: CLIA, TJC, OSHA, DPH, HCFA, FDA, AABB, NCCLS).
Participate in hospital-wide Quality Assurance Program as designed by regulatory agencies, by the BMC Quality and Patient Safety Department or by the departmental/sectional Quality Assurance Policies.
Participate in planning, data collection, monitoring evaluation and action on assigned projects within agreed upon time frames, including appropriate turnaround time studies and program logs.
Support technical staff throughout the department in management of Quality Control and Quality Assurance data in accordance with the Quality Control Policies of the department.
Maintain updated Policy and Procedure Manuals using the NCCLS format in compliance with regulatory agencies ensuring documentation of Supervisor and Medical Director review annually and at revision.
Ensure familiarity with and proper usage of all required safety equipment.
Demonstrate a concern for patient safety and welfare and a commitment to the mission of the BMC.
Utilize hospital's Values as the basis for decision making and to facilitate the division's hospital mission.
Follow established hospital infection control and safety procedures.
Ensure that the section enrolls in Proficiency Surveys appropriate for the scope of laboratory services.
Analyze the results and technical performance of these Proficiency Surveys in accordance with BMC Lab Medicine policies.
Make corrective action recommendations and implement corrective action as required.
Utilize scientific experience and expertise to provide appropriate guidance and/or resolution for problems (i.e., problems involving analytic instrumentation equipment, tests systems clinical correlation, therapeutic decision making, backup systems, and system performance).
Plan, evaluate and implement new or different methodologies and technology that enhance or expand laboratory services in areas of oversight.
Review (monthly) documentation in areas of oversight that all equipment and instrumentation are properly maintained and in good working order.
Ensure that appropriate maintenance and service contracts are in place.
Provide oversight for the interview process by coordinating candidate selection with input from hospital staff, such as Human Resources personnel, the Medical Director of the Laboratory Section, and the Technical Staff.
Determine selection of the appropriate candidate to maintain desired staff in accordance with departmental specifications for the position(s) being considered.
Recommend salary rates for new employees while maintaining intra-departmental fairness.
Provide oversight for the orientation of all testing personnel to ensure that they can effectively perform procedures in accordance with laboratory standards.
Provide oversight of the counseling and disciplinary action process by coordinating activities with input from hospital staff, such as Human Resources personnel, the Medical Director of the Laboratory section, Technical Group Leader and other personnel as needed.
Execute disciplinary action consistent with hospital and departmental policies and procedures.
Document disciplinary actions as required.
Embrace the BMC Performance Management Process by providing on-going feed-back to staff and written annual evaluations.
Establish and document a regimen for assuring the on-going proficiency of the technical staff on, at least, an annual basis, including technical procedures, Laboratory Information System, safety, and departmental policies.
Provide continuing education opportunities to staff.
Embrace and actively support employee engagement, provide huddles and other forms of inter-departmental communication.
Support the department’s educational mission, providing support and encouragement to Clinical Instructors, Technical Staff and Support Staff to actively participate in education.
Work with other managers and supervisors to ensure the optimal utilization of the staff for the overall benefit of the department.
Facilitate cross training and other programs involved in intersectional cooperation.
Accurately document staff attendance for payroll purposes and ensure compliance with hospital policy regarding time management.
Demonstrate a commitment to continue self-development in management skills and scientific knowledge by attending at least one management and/or scientific workshop per year.
Demonstrate reliability: follow hospital and departmental policies and procedures; demonstrate consistent attendance and punctuality at work and departmental meetings; and complete work assignments within assigned time frames.
Effectively cooperate and communicate with staff, members of other hospital departments, and supervisor(s).
Provide coordination and consolidation of laboratory job descriptions, updates as required.
Assist in implementing a program for the orientation and competency testing of all testing personnel to ensure that they can effectively perform procedures in accordance with laboratory standards.
Communicate with staff through scheduled regular meetings.
Summarize meeting minutes in the Laboratory Information System using mailbox function or informal minutes typed and posted in laboratory section.
Participate in recommend leadership rounding.
Work with the Operations Director, Medical Chief, Medical Directors and other managers to achieve common goals.
Demonstrate willingness to accept instruction, guidance and/or feedback from staff, peers, or supervisor(s).
Effectively communicate with the medical and nursing staff to ensure the highest quality of service to user departments, individuals and caregivers.
Prepare and implement a customer service program at BMC’s laboratories.
Perform other duties as needed.
Adhere to all of BMC’s RESPECT behavioral standards.