Lutheran General

American Addiction Centers•Park Ridge, IL

1d•Onsite

About The Position

This full-time Phlebotomist Lead position in the ACL Laboratories - Lutheran: Phlebotomy department involves acting as a resource to employees and students, providing day-to-day work direction, and assisting with human resource responsibilities. The role includes monitoring and coordinating workflow, performing specimen collection, processing, and ordering functions, and ensuring patient safety through positive patient identification. The Phlebotomist Lead will also assist with inventory, investigate procedure failures, review reports, and document quality assurance information. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from Advocate Aurora Health and Atrium Health. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. It is recognized for expertise in various medical fields and is committed to providing equitable care, contributing over $6 billion in annual community benefits.

Requirements

High school diploma or equivalent
Typically requires 3 years of experience in phlebotomy or related laboratory function.
Demonstrated ability to lead a group of employees.
Basic computer skills including experience using computer software applications.
Keyboarding and typing skills.
Excellent verbal and written communication skills.
Good listening and organizational skills.
Ability to work in a fast paced environment and to handle multiple tasks simultaneously.
Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.
Demonstrates a willingness to work a flexible schedule, which may include working an alternate site or shift assignment.
If Outreach Based: Current driver's license granted by the state of residency with a driving record that meets Aurora fleet safety standards and proof of automobile liability insurance.

Responsibilities

Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction.
Assigns, monitors, and reviews progress and accuracy of work, monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues.
Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale.
Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.
Monitors and coordinates the workflow of the department. This includes specimen collection, processing and ordering functions.
Answers and appropriately handles telephone calls.
Assists with inventory and maintains supplies and/or equipment.
Assists in the investigation of procedure and/or performance failures and aids in their resolution.
Reviews procedures and reports discrepancies to leadership.
Reviews various pending and management reports.
Generates and distributes reports.
Documents appropriate information for quality assurance/improvement according to established protocol.
Verifies positive patient identification to ensure patient safety.
Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol.
Assesses patient reactions to specimen procurement.
Obtains medical assistance when judged necessary.
Obtains specimens according to priority and scheduled draw times.
Receives and sorts specimens.
Packages and tracks specimens for transport.
Ensures completion of specimen collection functions according to protocol.
Ensures that specimens are properly labeled and suitable for testing.
Resolves specimen identification and/or requisition problems and clarifies orders.
Accepts specimens from a variety of internal and external customers.
Responds to additional specimen procurement requests.
May perform limited testing under Clinical Laboratory Improvement Amendments (CLIA),1988 guidelines according to established policies and procedures.
Runs quality control checks.
Instructs students in phlebotomy, data entry and specimen processing functions.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance