Philanthropy Specialist (Development Associate)

Humane Society Silicon Valley•Milpitas, CA

4d•Hybrid

About The Position

The Philanthropy Specialist plays a vital role in supporting HSSV's fundraising efforts. This individual supports the planning, coordination, and execution of philanthropic initiatives and projects, contributing to strengthening the connection between donors and HSSV. This individual thrives in managing multiple work tasks at one time, works independently with minimal oversight, collaborates effectively with others, and demonstrates strong communication skills and attention to detail.

Requirements

Experience in a detail-heavy administrative role where accuracy is critical, providing timely support for multiple projects at once, ideally supporting multiple stakeholders; nonprofit environment a plus.
Deep passion to the mission of HSSV - to save lives, keep families together, and create a better future for pets and their people.
Outstanding interpersonal and relationship building skills (with internal and external audiences), including excellent written and verbal communication skills.
Exceptional professional customer service skills (via phone, email, and in-person); ability to organize, prioritize, manage multiple tasks at once with a high volume of responsibilities and ability to follow detailed directions.
Self-starter with a strong can-do attitude who demonstrates ownership of assigned work with a proven track record of accurately completing projects on time and under minimal supervision.
Strong collaborative instincts, with the ability to support others and build trust across teams demonstrating a high level of workplace professionalism and ability to be trusted with confidential information.
Strong computer skills, data entry accuracy, and a high level of proficiency in effectively using Microsoft Word, Excel, PowerPoint, Outlook; preferred familiarity with using a customer relationship management database such as Salesforce or comparable platform.

Responsibilities

Provide support to the Philanthropy team with a wide range of initiatives and projects as requested, accurately following detailed directions
Deliver exceptional customer service as the initial point of contact for general internal and external Philanthropy-related inquiries via phone, email, and walk-in, ensuring timely, professional and courteous communication.
Accept gifts via phone or walk-in with a high level of professionalism and knowledge, following HSSV procedures to ensure these gifts are processed in a timely manner.
Conduct stewardship thank you calls, documenting outcomes and managing or escalating follow-up actions such as donor record updates in the database and information requests.
Provide a high level of professionalism in outreach to loyalty program donors to address credit card issues.
Assist Philanthropy team with in-office donor meetings and tours as requested.
Provide support for Philanthropy events on the day of the event including setting up, cleaning up and checking in guests, and during the event planning stage with various administrative tasks.
Help coordinate Philanthropy team off-site session logistics including confirming location reservations, coordinating food orders, addressing technology needs, setting up and cleaning up, and taking session notes for the team as needed.
Support the pet guardianship program through database data entry, coordination with other departments, and preparing confirmation letters.
Assist the tribute brick program with order requests, tracking, and coordination of installation.
Prepare mailings including mailing lists, data clean up, mail merging, printing, and assembling communications.
Record all relevant Philanthropy tasks and interactions in the database.
Coordinate Philanthropy team scheduling, handle inventory and order supplies, and process expense reimbursements in alignment with HSSV procedures.
Collaborate with others throughout the organization, as designed by the Philanthropy team.
Other job duties may be assigned as needed.