Philanthropy Operation Specialist

GIRL SCOUTS OF WI SOUTHEAST INC•Milwaukee, WI

About The Position

The Philanthropy Operation Specialist is a key member of the fund development team, contributing to the sustainability of Girl Scout programming by providing comprehensive administrative and operational support focused on gift entry, gift acknowledgements, database management, and report generation. Under the direction of the Vice President of Philanthropy, the Development Operation Specialist maintains thorough record-keeping, timely donor recognition, and efficient data management practices. This role collaborates to create and recommend solutions, oversee data management controls and procedures, and support the development, preparation, and completion of mailings, philanthropic programs, and special events.

Requirements

Minimum of two years of office work experience or associates degree in related field. Experience in a fast-paced development setting preferred.
Proficiency in Microsoft Office including Word and Excel; strong computer skills including experience with internet research and donor software. Experience with Customer Relationship Management (CRM) software is a plus.
Familiarity with fundraising software (Donor Perfect, Raiser's Edge, Salesforce-,etc.).
Work independently, takes initiative, can manage tasks in a fast-paced ever-changing environment.
Manage daily tasks to achieve outcomes through attention to detail-oriented, organization and ability to shift priorities in response to changing needs.
Can effectively communicate to convey written and verbal messaging using both electronic and telephonic communications.
Customer-service oriented with ability to effectively communicate in a friendly and professional manner with a wide range of people.
Collaborates with a diverse team and network to achieve shared goals.
Display high integrity, exercise discretion and maintain confidentiality in all aspects of job.
Critical thinker who proactively engages in problem-solving to ensure quality outcomes and meet customer and council needs.
Willingness to subscribe to the philosophy of the Girl Scout program and join as a Girl Scout member, which includes paying a membership fee, either annually or as a Lifetime Member.
Access to dependable transportation is required. A valid driver’s license and use of your own vehicle are preferred. If so, you must comply with the council’s automobile insurance policy limits and have a driving record that meets the requirements of the council’s business auto insurance carrier. If you are unable to drive, a transportation plan must be submitted and approved prior to an official offer being made.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit at a computer workstation for extended periods of time, occasionally required to stand for long periods, and operate office equipment manually. The employee must be able to regularly lift 15 pounds and occasionally lift up to 25 pounds. Full range of body motion including manual and finger dexterity and eye-hand coordination.

Responsibilities

Ensure accurate and timely acknowledgment of donor gifts.
Enter gifts and donor information in a timely manner and ensure accuracy of the data.
Maintain and manage the donor database serving as the primary contact with the vendor. Facilitating allaspects of the relationship.
Generate reports, list and call sheets as needed.
Administer pledge reminder system.
Coordinate corporate matching, staff giving, and volunteer pay gifts to the council.
Reconcile department documents and financial records in collaboration with the finance department.
Support the implementation of special events – tracking invitations, meals, supplies, etc.
Conduct research on prospective and current donors.
Provide reports on the status of prospects and donors as they progress through the cultivation process.
Perform general office and clerical support duties including word processing, data entry, reporting, filing, copying, collating, and mailing.
Identify and implement processes to enhance fundraising efforts.
Support the development, preparation, and completion of mailings, philanthropic programs, and special events.
Be adaptable to take on additional duties as assigned to meet the evolving needs of the team and council.