Operation Specialist

ServiceSource, Inc • Capitol Heights, MD

1d • $24 - $24

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Job Summary Provide back up for all key mail center positions in the incumbents’ absence, as well as assist in planning, directing, and coordinating activities at government mail centers to ensure that goals are accomplished in a timely manner. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Requirements

• High school diploma or General Educational Development (GED) required.
• Possess security clearance (TS or Secret) or ability to obtain clearance required.
• Valid driver's license and/or access to reliable transportation to perform work related travel required.
• Eligible drivers must have a good Motor Vehicle Record (MVR).
• Excellent organizational, communication, and writing skills.
• The ideal candidate will be attentive to detail.
• Proactive in identifying safety risks and implementing best practices.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Web-based SC Logic applications.
• Ability to read and interpret operational and safety policies and protocols, and corporate policies.
• Ability to speak effectively before groups of employees of the organization; excellent customer service skills.
• A well organized and self-directed individual who is a team player.
• An intelligent and articulate individual who can relate to people at all levels of the organization.
• Strong problem-solving skills.
• Excellent customer service abilities and skills.

Nice To Haves

• Two years’ experience in postal operations preferred.
• One year of supervisory experience preferred.

Responsibilities

• Maintain accurate records and files according to contract and company standards.
• Ensure compliance with CARF standards for case records, including diagnostic and medical information.
• Manage personnel files and develop systems for auditing and quality assurance.
• Maintain open communication with mail management, customers, and management personnel.
• Travel within the compound and to offsite locations to provide mail center coverage.
• Supervise and cover the accountable mail section during employee absences. (as needed)
• Input time sheets, MODAPTS data, safety reports, status reports, and QA inspection results.
• Ensure adherence to safety and quality standards across all operations.
• Oversee and guide two Customer Service Clerks.
• Provide training, support, and performance feedback.
• Foster a collaborative and customer-focused work environment.
• Perform mail center closing procedures when scheduled.
• Driving may be required for the position.
• Participate in all other training required by funding sources and/or the corporation.
• Perform other responsibilities as assigned.
• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
• Adhere to all corporate and local safety plans, policies, practices and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees