Field Operation Specialist

Elite Construction Solutions LLC•Downers Grove, IL

6d•Remote

About The Position

The Field Operations Specialist serves as a critical field-based professional conducting precise final measurements for window installations and replacements to ensure accurate custom orders, while providing comprehensive photo documentation and on-site verification to enable virtual sales completion for remote sales representatives. This role bridges the gap between remote sales operations and local field execution, ensuring seamless project completion while maintaining exceptional customer relationships. The position requires excellent organizational skills, technical measurement abilities, strong communication skills, and the ability to work independently while supporting virtual sales processes.

Requirements

High school diploma or GED equivalent required
1-3 years of experience in construction, windows, or home improvement industry (preferred)
Proven experience in a support role, preferably in a sales or customer service environment
Experience working with remote teams or supporting off-site sales operations (preferred)
Customer service experience in field-based roles (preferred)
Strong measuring skills and ability to use tape measure, laser measure, and mobile apps or tablets
The ability to do final measurements for windows at a 100% accuracy rate
Excellent organizational and multitasking abilities
Strong attention to detail and accuracy
Proficiency in using Microsoft Office Suite and other relevant software
Ability to work independently and as part of a team
Photography skills and experience with digital documentation (preferred)
Self-motivated, organized, and dependable
Valid driver's license and clean driving record
Reliable transportation
Ability to problem-solving and use critical thinking
Ability to handle conflict in a professional and courteous manner
Excellent verbal, electronic, and written communication, and customer service skills
Reliable in meeting work commitments
Must be flexible and adapt to most any situation
Ability to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required
Ability to travel, if required

Responsibilities

Window Measurement & Technical Support:
Visit residential and commercial job sites to take precise measurements for window replacements or installations with 100% accuracy
Verify window opening dimensions and specifications against initial estimates
Document any discrepancies or modifications needed for proper window installation
Input measurement data into digital systems accurately and efficiently
Identify potential installation challenges or access issues and report them to sales and production teams
Complete window measurements as assigned on the day they are assigned and all photos must be uploaded while at the location or within 1 hour of the inspection time
Call suppliers to check on window availability
Assist in the transportation and delivery of windows to job sites when needed
Support window division reps and installers by providing clear measurements, field notes, and updates
Inside Sales Team Support:
Conduct on-site visits to projects sold by out-of-state inside sales representatives to gather final verification information and documentation
Serve as the local field representative for inside sales team members who cannot physically visit project sites
Collect and report final project details, measurements, and conditions back to inside sales team to complete customer transactions
Act as the local point of contact for customers working with remote sales representatives
Project Documentation & Quality Control:
Take high-quality photos of project sites as needed for sales professionals pre-production or post-production
Ensure all necessary angles and aspects of the site are documented for future reference and estimating accuracy
Adhere to the estimating/order checklist and photo checklist for all photos
Complete Inspection Checklists accurately and thoroughly for both pre and post-project activities as requested
Conduct on-site quality control inspections to ensure windows meet order specifications and are installed properly
Document and report any issues with product quality or installation errors
Customer Management & Communication:
Act as liaison between clients, sales reps, and installers to resolve on-site concerns
Communicate professionally with homeowners and contractors to represent the company positively
Coordinate with clients and team leads to ensure timely site visits and communication
Collect final payments from customers in a professional and courteous manner
Ensure all payment documentation is accurately turned into the Office Manager
Field Operations & Logistics Support:
Regional travel as needed to complete scheduled measurements
Assist in the transportation and delivery of windows to job sites when needed
Handle materials with care to avoid damage and ensure proper handling
Support window division reps and installers by providing clear measurements, field notes, and updates
Administrative Support:
Assist both field Sales Representatives and Inside Sales Team with administrative tasks as needed
Ensure all customer records and project documentation are accurately maintained and accessible to remote team members
Prepare detailed reports for inside sales team regarding site conditions, project status, and customer interactions
Additional Duties As Assigned