Philanthropy Gift Coordinator

Covenant Living Communities and Services•Skokie, IL

39d•$27 - $36

About The Position

This role is responsible for providing support to the Philanthropy Department of Covenant Living Communities & Services. The position is accountable for providing gift-processing assistance and donor-related or gift-related administrative support. ESSENTIAL RESPONSIBILITIES: Commit all gifts/pledges into donor database daily, saving gift documentation, and archiving emails. Maintain the health of the database by creating and updating constituent records, as needed. Generate daily gift acknowledgment letters, yearly giving statements, and other communications. Provide entry-level analytics within the donor database by generating simple queries and reports. Support Regional Directors, Directors of Philanthropy, and Project Manager with other projects. COMPETENCIES: Accountability - Ability to accept responsibility and account for his/her actions. Adaptability - Ability to adapt to change in the workplace. Autonomy - Ability to work independently with minimal supervision. Communication, Written - Ability to communicate in writing clearly and concisely. Constituent Focus - Ability to understand the viewpoint and objectives of internal and external constituents. Ethical Decision Making - Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace. Relationship Building - Ability to effectively build relationships and maintain rapport with internal and external constituents. Roles Specific Competencies: Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth. Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations. Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency. Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives. Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.

Requirements

A minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization
Minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization
At least one year of demonstrated expertise with Blackbaud’s RENXT Pro, eTapestry, or other donor database or customer relationship management platform
Possess strong oral and written communication skills and exceptional computer skills; Microsoft Windows (Word, Excel, PowerPoint) is essential
Highly organized, with exceptional attention to detail.
Demonstrates sound judgment, ability to manage and prioritize multiple tasks, and work independently.
Ability to initiate tasks, be creative in problem-solving and very diplomatic in personal and phone communication.
Proven ability to take initiative, be resourceful, and be willing to take direction.
Willingness to learn and ability to work as part of a team and support multiple staff members, as necessary.
Openness and ability to manage competing priorities.

Nice To Haves

Bachelor’s degree, or equivalent of education & plus experience
Basic certification in Blackbaud’s Raiser’s Edge and/or RE NXT preferred
Experience with Crescendo Interactive is a plus

Responsibilities

Commit all gifts/pledges into donor database daily, saving gift documentation, and archiving emails.
Maintain the health of the database by creating and updating constituent records, as needed.
Generate daily gift acknowledgment letters, yearly giving statements, and other communications.
Provide entry-level analytics within the donor database by generating simple queries and reports.
Support Regional Directors, Directors of Philanthropy, and Project Manager with other projects.