Pharmacy Technician In-Training

COMMUNITY HEALTH & WELLNESS PARTNERS OF LOGAN COUNTY•Bellefontaine, OH

16d•Onsite

About The Position

CHWP utilizes a team-based care model, sharing patient-care responsibilities among members of a team. Under the direct supervision of the Pharmacist, the Pharmacy Technician In-Training is responsible for assisting the pharmacist in filling prescriptions, billing of prescriptions to third parties, collection of payments from patients, maintaining drug inventory, and excellent customer service. The clinical pharmacy technician in-training works in conjunction with other clinical staff to optimize pharmacy services being delivered at CHWP.

Requirements

High School Diploma or equivalent
Work toward and complete Certification training & pass exam within board required timeline
Valid Ohio driver's license
Active Pharmacy Technician Trainee license by the Ohio Board of Pharmacy.
Strive to serve Community Health & Wellness Partners’ Mission by providing quality, whole-person, patient-centered medical care to anyone and everyone in our community.
Keep the organization’s Vision in mind to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well-being of the whole person.
Support the Values of CHWP (BLESSED): Be welcoming Listen with heart Educate patients Serve with excellence Share best practices Eliminate barriers Develop relationships
Demonstrated expertise in relevant medical practices, protocol, trends and best practices in clinical areas assigned.
Demonstrated knowledge and success in affecting overall clinical operations.
Experience/Knowledge of accreditation processes and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a community health center environment.
Ability to manage multiple responsibilities and emergency situations successfully
Proficiency in knowledge of office management, use of computer, software packages, and office machines

Responsibilities

Assist with quality improvement initiatives and update records as needed to maintain compliance and certification with various agencies (e.g. ADCES, NCQA, etc.)
Assist with data gathering and analysis related to clinical pharmacy services.
Assist in performing duties related to Medication Therapy Management or other patient care initiatives
Assist clinical staff with formulary questions, prior authorizations, etc.
Initiates and corresponds with 3rd party insurers regarding coverage information and follows up with resolution solutions
Corresponds with 3rd party insurers regarding drug rejections, reversals, additions and inquiries regarding reimbursements.
Initiate contact with providers to obtain corrections or clarification of prescription.
Assist with policy and procedure development.
Maintains patient confidentiality.
Participates in site meetings to address patient care and operational requirements, including one-on-one communication.
Prescriptions - (Data entry) Enters patient information including insurance coverage and prescriptions in the pharmacy software.
Submits insurance claims and follows up on rejections.
Types labels neatly and without error.
Counts and measures medications correctly.
Greets and assists patients and visitors in a professional, friendly, and hospitable manner.
Answers all incoming calls in a professional, friendly, and hospitable manner and if needed, redirects accordingly.
Sends all correspondence, education, and pertinent information to patients in a timely manner.
Check-in: Verifies pertinent patient information (demographics, insurance).
Enters prescription billing information
Locate prescription in workflow and prioritize according to procedure
Handling of medications: Assists in counting, pouring, data entry, bagging of prescriptions, under direct supervision of the pharmacist.
Enter checks in system and stocks daily order.
Monitors refrigerator temperatures
Assists with inventor monitoring, ordering and returns
Fosters productive and cohesive inter-office work relationships, stocks vials, supplies, etc.
Maintain a clean, organized, and safe work environment and waiting area for patients and staff
Communicates, monitors, & adheres to all HIPAA regulations, Adheres to all OSHA requirements, Adheres to all Federal and State pharmacy statues
Function to trained level in emergency situations
Answers phone timely unless actively engage with patient
Billing & payments from customers & third party
Completes cash and insurance transactions accurately.
Figures cost & pricing of prescriptions correctly.
Collects payments from patients &/or family members and provides receipts.
Cleans and maintains supplies in pharmacy.
Receives vendor orders; brings orders to pharmacy; signs invoices documenting receipt, checks incoming drugs and stock drugs for current dating.
Completes inventories in an accurate and timely manner.
Assists with pharmacy compliance to applicable statutory requirements (DEA, Board of Pharmacy) and compliance to accreditation standards (AAAHC).
Maintains accurate accounting for drugs obtained and dispensed through patient assistance or other patient friendly programs.
Submits reversals as appropriate.
Maintains accurate routing of expired drugs to reverse distributor and follows up with proof of disposition and any appropriate credits.
Maintains accurate record of drugs returned to wholesaler and follows up with proof of credit.
Assists with record-keeping requirements.
Demonstrate a high level of skill at building relationships.
Demonstrate interpersonal savvy and influence skills in managing difficult providers and personnel.
Demonstrate a high level of problem-solving skills to better serve providers and staff.
Strong attention to detail and accuracy.
Ability to utilize computers for data entry and information retrieval.
Excellent verbal and written communication skills.
Ability to implement and evaluate operational and administrative processes.
Participate in aspects related to quality compliance, improvement and risk management for a community health center.
Engage in certification projects, i.e. PCMH, The Joint Commission, HRSA
Engage in all corporate compliance requirements of Community Health & Wellness Partners