Pharmacy Technician in Training

CenterWell

4d • Remote

About The Position

Become a part of our caring community and help us put health first The Pharmacy Technician in Training supports Pharmacists and members in Specialty Rx medication. The Pharmacy Technician in Training performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations and typically works on semi-routine assignments. The Pharmacy Technician in Training takes in-bound phone calls from patients and providers. Enters prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Position Hours: An 8-hour shift (Hours will be assigned by the leadership team) Monday-Friday and possible hours on Saturdays Use your skills to make an impact

Requirements

• Must have an active Pharmacy Technician Trainee license with the Board of Pharmacy in the state of Ohio or Arizona
• Experience as a pharmacy technician OR call center experience in a pharmacy or related call center setting OR any pharmacy industry experience OR any retail setting experience
• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
• Excellent communication skills (verbal and written)
• Moderate working knowledge of Excel
• To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Nice To Haves

• Working knowledge of RxNova, CRM and/or ScriptMed
• Certification by Pharmacy Technician Certification Board (PTCB) or through ExCPT
• Experience using multiple computer applications simultaneously and strong data entry skills

Responsibilities

• Takes in-bound phone calls from patients and providers.
• Enters prescription orders into the system.
• Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed