Pharmacy Technician Associate Representative - Freedom Fertility - Remote, AZ

Cigna Healthcare

1d•Remote

About The Position

This is a full-time work from home position that must reside within the state of Arizona. As a Pharmacy Technician with Freedom Fertility, you will be assisting patients in receiving needed medications to help achieve their dreams of building a family. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend your day working on our computer system, answering incoming calls and making outbound calls to patients to review benefit coverage. Here’s a little more on how you’ll make a difference: Associate prescription images to patient profiles and create patient profiles in system if needed. Prepare prescriptions for processing, including assessing validity of prescription. Manually route orders to appropriate stage for processing, validation or clarity from Doctors’ offices, insurances and/or patients. Accurately enter prescriptions into our system, run test claims, run test claims and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately. Associate and add insurance/discount program information to patients or specific medication, including setting up coordination of benefits. Resolve rejections and update patient on any and all delays in processing accordingly. Interact directly with healthcare providers and insurance companies. Research issues with pharmacists and doctors’ offices and provide guidance to our patients about medication coverage. Respond to incoming calls from patients with questions about their prescriptions, prescription coverage including copays, as well as setting up patient-driven medication refills. Complete multiple tasks without sacrificing attention to detail or customer service. You will be busy handling multiple requests at any given time as well as documenting information in our system.

Requirements

High School Diploma, or GED required.
Relevant experience or a willingness to learn.
Valid National Pharmacy Technician certification is required.
Valid Arizona State pharmacy technician license is required.
Microsoft Office proficiency and data entry skills
Basic math skills (addition/subtraction/multiplication)
Strong attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Must reside within the state of AZ.
The ability to work a rotating schedule is essential for the position. Schedule as follows: Monday-Friday 9:00am-5:30pm EST (2 days per week) 10:00am-6:30pm EST (2 days per week) 12:30pm-9:00pm EST (1 day per week) There is also a Saturday shift of 9:00am-5:30pm EST on a rotation every 4-5 weeks
We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Experience working prescriptions claims and knowledge of rejections helpful.

Responsibilities

Associate prescription images to patient profiles and create patient profiles in system if needed.
Prepare prescriptions for processing, including assessing validity of prescription.
Manually route orders to appropriate stage for processing, validation or clarity from Doctors’ offices, insurances and/or patients.
Accurately enter prescriptions into our system, run test claims, run test claims and support patients with their medication orders.
Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
Associate and add insurance/discount program information to patients or specific medication, including setting up coordination of benefits.
Resolve rejections and update patient on any and all delays in processing accordingly.
Interact directly with healthcare providers and insurance companies.
Research issues with pharmacists and doctors’ offices and provide guidance to our patients about medication coverage.
Respond to incoming calls from patients with questions about their prescriptions, prescription coverage including copays, as well as setting up patient-driven medication refills.
Complete multiple tasks without sacrificing attention to detail or customer service.
You will be busy handling multiple requests at any given time as well as documenting information in our system.