Refill Pharmacy Technician (CSR) - Freedom - Remote, AZ; Onsite, MA
About The Position
This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts. Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference:
Requirements
- If residing in AZ – a valid CPhT license
- If residing in MA – a valid MA Tech license Preferred CPhT
- Excellent customer service, organization, and time management skills
- High School Diploma or GED required
- PC skills including knowledge of Microsoft Office Suite and Internet
- Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Responsibilities
- Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
- Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment information.
- Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.
Benefits
- Health coverage effective day 1 (including medical, dental, vision)
- Holiday, PTO, and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly, and unique culture – bring your whole self to work every day!
- comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
