Pharmacy Technician Associate Representative - Freedom Fertility/VFP

The Cigna Group

2d • $17 - $25 • Remote

About The Position

As a Pharmacy Technician with Freedom Fertility, you will be assisting patients in receiving needed medications to help achieve their dreams of building a family. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure the timely shipment of medications. This role is very detail-oriented, and you’ll spend your day working on our computer system, answering incoming calls, and making outbound calls to patients to review benefit coverage.
Schedule: M - F 10:30 am - 7 pm EST

Requirements

• High School Diploma, or GED required.
• Relevant experience or a willingness to learn.
• A valid Arizona pharmacy technician license is required.
• Microsoft Office proficiency and data entry skills
• Basic math skills (addition/subtraction/multiplication)
• Strong attention to detail, accuracy, and quality
• Excellent verbal and written communication skills
• reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current setup.
• internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience working with prescriptions claims and knowledge of rejections is helpful.

Responsibilities

• Associate prescription images to patient profiles and create patient profiles in the system if needed.
• Prepare prescriptions for processing, including assessing the validity of the prescription.
• Manually route orders to the appropriate stage for processing, validation, or clarity from Doctors’ offices, insurance, and/or patients.
• Accurately enter prescriptions into our system, run test claims, run test claims and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills, and support from your team to accurately process prescription claims so they will be dispensed accurately.
• Associate and add insurance/discount program information to patients or specific medication, including setting up coordination of benefits.
• Resolve rejections and update patient on any and all delays in processing accordingly.
• Interact directly with healthcare providers and insurance companies. Research issues with pharmacists and doctors’ offices and guide our patients about medication coverage.
• Respond to incoming calls from patients with questions about their prescriptions, prescription coverage, including copays, as well as setting up patient-driven medication refills.
• Complete multiple tasks without sacrificing attention to detail or customer service. You will be busy handling multiple requests at any given time, as well as documenting information in our system.

Benefits

• Day 1 medical insurance
• 401(k) plan with employer match
• Paid Time Off
• Competitive Benefit package
• Growth and Advancement opportunities
• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED