Pharmacy Support Analyst

Cardinal Health

1d•$27 - $31•Remote

About The Position

What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons. This is a remote position with NYC Health + Hospital.

Requirements

Strong written and verbal communication skills with the ability to clearly explain complex processes to patients and providers
Exceptional organizational and follow‑up skills in a high‑volume environment
Self‑starter mindset with the ability to work independently and take ownership of outcomes
Quick learner who can rapidly understand program rules, medication classes, and evolving requirements
Strong analytical and problem‑solving skills
Proven ability to prioritize work and meet deadlines under pressure
High attention to detail and commitment to accuracy
Professional telephone presence and interpersonal skills
Working knowledge of medications, medication classes, common medical conditions, and treatment standards
Solid understanding of hospital and clinic operations and healthcare terminology
Proficiency with Microsoft Excel, Word, and Outlook

Nice To Haves

5 years of progressive experience in healthcare operations, pharmacy services, patient assistance programs, care coordination, or a comparable patient‑facing healthcare environment
Prior experience managing complex workflows independently in a high‑volume setting
Experience working with low‑income, uninsured, or special‑needs populations is strongly preferred
Experience with social service programs, charitable organizations, or patient financial assistance is a plus
Associate’s or Bachelor’s degree in Healthcare Administration, Health Sciences, Social Services, Business, or a related field
Pharmacy Technician Certification or formal coursework in pharmacy, hospital operations, or clinical terminology

Responsibilities

Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes
Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
Extensive patient education/counseling to determine eligibility for assistance
Identify and resolve rejected applications, including accessing comparable drug regimen
Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
Manage drug recovery application process
Monitor and track the value of drugs recovered for billing and reporting processes
Maintain security and confidentiality of patient information