Pharmacy Quality Improvement Specialist (On-site)

Blink Health•Pittsburgh, PA

12h•Onsite

About The Position

The Pharmacy Quality Improvement Specialist plays a critical role in overseeing critical quality processes within the pharmacy, with a primary focus on managing the Adverse Drug Event (ADE) reporting process. This role requires a proactive approach to quality assurance, including reviewing patient feedback and other critical reporting, resolving quality issues, identifying areas for improvement, and developing actionable solutions. The Pharmacy Quality Improvement Specialist will work closely with all internal Pharmacy teams/ departments to ensure timely and accurate reporting of ADEs, adherence to client-specific requirements and SLAs, and compliance with regulatory standards.

Requirements

Experience: Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
Education: Bachelor’s degree strongly preferred.
Skills: Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities.
Teamwork: Proven ability to work collaboratively within and across departments.
Technical Proficiency: Ability to quickly adapt to complex software systems with proficiency in Google Suite.

Nice To Haves

Mentorship: Experience in mentoring or informally training colleagues is a plus.

Responsibilities

Adverse Drug Event (ADE) Reporting and Submission
Review all internal reporting of patient and provider communications for potential ADEs.
Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
Complete and submit client-specific ADE forms, complete any required follow-up.
Conduct FDA submissions when necessary, ensuring compliance and accuracy.
Patient Feedback Analysis and Quality Action Planning
Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
Provide recommendations to address recurring issues and drive improvements across pharmacy operations.
Quality Analysis and Correction
Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues.
Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.
Compliance and Process Improvement
Maintain a high standard of compliance with all corporate policies as well as state and federal regulations.
Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.