Pharmacy Intake Rep I

Florida Cancer Specialists & Research Institute•Cape Coral, FL

63d•Remote

About The Position

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today! The Intake Representative I will provide outstanding customer service and administrative clerical support to all parties that they interact with. The Intake Representative I must be able to multi-task between multiple software programs and/or applications, handle multiple telecommunication lines, and work efficiently in all pharmacy computer programs. Accurate data entry Will coordinate information with appropriate teams to expedite pharmacy services. All information documented will be accurate to the best of the employee’s knowledge and presented in a professional manner. The Intake Representative I will keep open lines of communication with their immediate supervisor and/or manager. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures. Work schedule Monday - Friday 11:30am - 8:00pm

Requirements

High school education required
A minimum of one (1) year in a medical field setting is preferred (pharmacy, hospital, physician office, etc.)
Working knowledge of handling multiple inbound and outbound telephone lines preferred.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.

Nice To Haves

Second language is an asset but not required.

Responsibilities

Provide outstanding customer service and administrative clerical support to all parties that they interact with.
Multi-task between multiple software programs and/or applications, handle multiple telecommunication lines, and work efficiently in all pharmacy computer programs.
Accurate data entry
Coordinate information with appropriate teams to expedite pharmacy services.
Ensure all information documented is accurate and presented in a professional manner.
Maintain open lines of communication with their immediate supervisor and/or manager.
Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
Performs other duties and projects as assigned.
Performs all duties in accordance with regulatory requirements and organizational policies and procedures.