Pharmacy DME Customer Services Rep

Urology San Antonio•San Antonio, TX

35d

About The Position

The Pharmacy DME customer service representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.

Requirements

Two (2) years of Customer Service in a high call volume environment preferred
DME Knowledge preferred
Quality Focus
Problem Solving
Health Insurance Knowledge preferred
Documentation Skills
Listening skills
Phone Skills
Resolving Conflict
Analyzing Information
Multi-tasking
Proven customer support experience
Strong communication skills and active listening. Must be able to communicate and present information clearly and effectively to individuals with various backgrounds.
Customer orientation and ability to adapt/respond to different types of characters
High school diploma or equivalent

Responsibilities

Effectively manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Maintain a working relationship with referral sources.
Complete all necessary paperwork for walk-in patients (delivery ticket, plan of care, and other items needed to bill and meet accreditation standards with complete product education to the customer).
Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need.
Assist with implementation of quality improvement program to meet company and accreditation standards.
Reconcile cash drawer daily and report to accounting with the ability to post through unapplied payments.
Greet all customers with a positive attitude.
Greet the customer, collect any copay/deductible, process paperwork, or any necessary information needed from the customer to help make their experience positive.
Responsible for keeping sample room stocked and organized at all times