Pharmacy Collections Specialist (060126)

SelectQuote, Inc.

4h•Remote

About The Position

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships. SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility. The Collection Specialist is responsible for collecting and posting payments managing patient account payments and resolving past-due patient balances.

Requirements

Ability to operate a computer, computer software and basic office equipment
Ability to operate a multi-line telephone system
Skill in answering a telephone in a pleasant and helpful manner
Ability to read, understand, and follow oral and written instructions
Ability to establish and maintain effective working relationships with patients, employees, and the public
Proficiency in reading, writing, and speaking English is required
National Certification (PTCB or NHA) required
Indiana and Pennsylvania State Pharmacy Technician licenses required

Nice To Haves

1 year of medical billing and collections practice experience preferred
Knowledge of basic medical coding and third-party operating procedures and practices preferred
Knowledge of business office procedures

Responsibilities

Monitor accounts receivable and identifies overdue accounts to be addressed
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing or escalate to supervisor as needed
Communicate any insurance changes or submit regular reports on the status of unpaid accounts and any repayment progress
Communicate any Accounts receivable trends among the team
Maintains a level of productivity suitable for the department.
Answering questions from patients, clerical staff, and insurance companies
Participating in educational activities and attending staff meetings
Maintaining the strictest confidentiality; adhering to all HIPAA guidelines and regulations
Other duties as assigned

Benefits

Competitive Medical, Dental, and Vision Insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
Voluntary Life Insurance for Self, Spouse and Dependent
Company-paid Basic Life Insurance and Long Term Disability
Retirement plan and Employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and Discount program
Engaging Wellness and Financial Education Resources
Employee Assistance Program
Incentive Plans