Pharmacy Client Support I

Leiters Inc•Englewood, CO

6d•Hybrid

About The Position

The Pharmacy Client Support reports to the Customer Experience Supervisor. This employee is responsible for providing positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders. The position requires an individual who works independently and in a team environment, attention to detail, and communication with other functional areas and sites. Why Join Leiters Health? Are you passionate about making a real impact in the pharmaceutical industry? Do you thrive in a collaborative, innovative environment where your skills and ideas are valued? Look no further – Leiters Health is seeking talented individuals like you to join our dynamic team! At Leiters Health, we're not just another pharmaceutical company – we're pioneers in the field, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.

Requirements

Typing skills of 50+ words a minute highly desired.
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
Customer-friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment
Computer abilities include the ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting
High school diploma or GED equivalency required; college level 2-year degree preferred
Able to lift up to 25 lbs. and stand for extended periods when required.
Ability to sit/stand for long periods of time.

Nice To Haves

Experience in a commercial pharmacy providing support functions preferred

Responsibilities

Monitor and process orders received via the web, e-mail, phone, or fax queues
Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy
Setup customer accounts and users for web ordering on order Leiters.com web platform
Setup customer pricing for web ordering
Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required
Document conversations related to key influencers and buyers at facilities
Communicate effectively to customers and internal stakeholders verbally and through e-mail
Comprehending and implementing SOPs, forms, and quality control activities
Discovery, analysis, and recommendation to rectify any discrepancies or problematic data issues
Daily management of orders, invoices, and open items until closure and with accuracy
Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email
Comprehend and implement SOPs, forms, and quality control activities
Accurate data entry into selected customer interaction, prescription, and accounting software program

Benefits

Smart healthcare coverage options that rewards wellness (and puts money back in your pocket!)
Flexible Spending & Health Savings Accounts (FSA & HSA) available
Dental & Vision insurance
Employer Paid Life Insurance & Employee Assistance Program
Short Term & Long-Term Disability Insurance
Up to 4% 401K Matching (100% vested on day one!)
Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
$5,250 Annual Tuition Reimbursement after 6 months
$1,000 Referral Bonus Program with no limit
Eligible for annual bonus program