Client Support Specialist I - Integrated Bill

Jobgether

11h

About The Position

We are seeking a dedicated Client Support Specialist to provide technical and process-oriented support for integrated billing and electronic medical record systems. This role focuses on assisting clients with troubleshooting, training, and post-implementation support, ensuring they get the most value from the platform. You will serve as a trusted advisor to client billing staff, acting as the voice of the customer and contributing insights to improve the overall experience. Success in this role requires excellent problem-solving, time management, and communication skills, with an ability to work both independently and collaboratively. You will manage support requests across multiple channels, deliver remote training sessions, and maintain knowledge of system capabilities and workflows. The position is ideal for someone passionate about helping clients optimize their billing processes while supporting the organization’s mission to enhance patient care.

Requirements

• 2+ years of customer-facing experience supporting SaaS products.
• Knowledge of ticketing systems such as Zendesk or ServiceNow.
• Experience with medical billing software such as Avea, CollaborateMD, Therabill, or Kareo.
• Understanding of medical billing, Revenue Cycle Management (RCM), and medical terminology; experience in behavioral health or substance abuse treatment is a plus.
• Strong problem-solving skills, time management, and ability to meet deadlines.
• Excellent verbal and written communication, with the ability to work independently and in a team environment.
• High school diploma or GED; equivalent combination of education and experience acceptable.
• HIPAA or HITECH certification may be required upon employment.

Nice To Haves

• Understanding of medical billing, Revenue Cycle Management (RCM), and medical terminology; experience in behavioral health or substance abuse treatment is a plus.

Responsibilities

• Respond to client support requests across phone, chat, ticketing, and email channels while maintaining high first-contact resolution and customer satisfaction rates.
• Provide remote training on electronic medical record systems and integrated billing interfaces.
• Establish strong relationships with client billing staff to become a trusted resource for system guidance and issue resolution.
• Act as the voice of the customer internally, sharing insights and feedback to drive product and process improvements.
• Conduct software optimization reviews and meetings to help clients maximize value from the platform.
• Maintain accurate knowledge of system capabilities, integrations, and troubleshooting methods.
• Report workload status, client feedback, and service metrics to management regularly.

Benefits

• Competitive salary based on local market data.
• Flexible paid time off and 11 paid holidays.
• Health, dental, vision, disability, and life insurance coverage.
• Parental leave and pet insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED