Pharmacy Application Systems Administrator

Knipper HEALTH

1d•Remote

About The Position

YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the CareTria Team! The Pharmacy Application System Administrator serves as the primary technical owner for pharmacy‑facing applications, with a focus on telephony configuration and IVR administration, pharmacy management systems (e.g., PrimeRx, ePost), custom inventory management tools, and related integrations (Salesforce, Active Directory, and other internal systems). This role functions as the operational bridge between Pharmacy Operations, IT, end users, and external vendors—responsible for supporting, optimizing, and enhancing the platforms that drive Knipper’s mail‑order and fulfillment pharmacies. Remote work available, but must be able to travel 15% to our variety of locations when necessary. Sponorship now or in the future is not being offered for this full- time regular hire role.

Requirements

Bachelor’s degree in information systems, Computer Science, or related field — or equivalent experience.
5- 2+ years of hands‑on experience administering telephony configuration, including IVR design and scripting (NICE, INContact, or equivalent).
Strong understanding of pharmacy operations, preferably in a mail-order or specialty
Experience supporting or integrating pharmacy management systems (PrimeRx, ePost, QS/1, or similar).
Familiarity with Salesforce, Active Directory, and Jira for user management and ticket workflows.
Proven ability to work cross-functionally with non-technical users in a regulated environment.
Strong analytical thinking with advanced troubleshooting and scripting skills
Excellent communication and stakeholder management abilities
Proven project ownership with the ability to manage competing priorities effectively
Highly organized and detail‑oriented, with a focus on thorough documentation
Effective time management skills.

Nice To Haves

Knowledge of telephony configuration, including IVR and SMS Certification(s)
Prior experience in a pharmacy IT, pharmacy informatics, or systems analyst
Exposure to HL7, API integrations, or data flow between call center and dispensing systems.
Background in healthcare operations and/or pharmacy operations; Pharmacy Technician license is preferred but not required (can be obtained after hire).

Responsibilities

Telephony Configuration Administration
Serve as subject-matter expert for telecom configuration, scripting, routing, and troubleshooting.
Manage IVR workflows, SMS BI integrations, and outbound dialing functionality.
Support call flow development, testing, and optimization for patient and provider interactions.
Collaborate with Operations and Compliance teams to deploy changes safely and in accordance with regulatory timelines.
Manage Masergy IVR (Five9) integrations within the CXOne platform
Provide support and perform administrative tasks related to telephony configuration
Pharmacy System Support
Providing Tier 2–3 technical support for pharmacy CRM systems, including MMS PrimeRx, ePost, and other pharmacy management software.
Assist with configuration, testing, and validation of workflow changes, user roles, and reporting tools.
Support data integration and troubleshooting between pharmacy systems and inventory platforms.
Ticketing, Access, and System Administration
Manage user access requests, windows permissions, and application security through ticketing systems
Maintain documentation for configurations, SOPs, and change management logs.
Cross-Functional Projects
Participate in system upgrades, new and ongoing client implementations, and automation initiatives.
Serve as a key liaison between IT, Pharmacy Operations, and vendor engineering teams.
Support cloud-based CRM and telephony contact center integration enhancements to optimize the patient experience.
Manage integrations with development and monitoring platforms, leveraging dashboards and reporting tools to ensure stable, well‑documented releases and clear visibility into system performance.
Continuous Improvement
Identify opportunities to streamline workflows and reduce manual touchpoints.
Maintain high service levels for system uptime and issue resolution.
Support pharmacy readiness for audits and data security requirements.