Pharmacy Administration Coordinator

NEIGHBORHOOD HEALTH CENTER•Tigard, OR

23h•Hybrid

About The Position

The Pharmacy Administration Coordinator provides primary administrative support for pharmacy prior authorization workflows, ensuring timely processing, accurate documentation, and effective communication with pharmacies, patients, and insurance payors. The role focuses heavily on managing high volume prior authorization requests, tracking cases, and supporting approval rate goals while preventing backlogs. Additionally, the coordinator supports the 320B Pharmacy Manager with reporting, compliance, inventory, and audit-readiness tasks. This position requires strong attention to detail, healthcare administrative experience, and the ability to manage competing priorities in a fast-paced environment.

Requirements

High school diploma or equivalent
Minimum 1–2 years of healthcare administrative experience, preferably in a pharmacy, clinical, or insurance-related setting.
Demonstrated experience with Epic.
Strong attention to detail and accuracy when processing high volumes of transactions
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Effective written and verbal communication skills for patient and provider-facing correspondence.
Ability to manage competing priorities and maintain performance under volume pressure.
Highly punctual and dependable.
High level of accuracy and attention to detail.
Ability to maintain discretion with sensitive or confidential information.
Must have excellent organizational skills.
Ability to work under direction of multiple people.
Intermediate or higher proficiency of MS Office Suite (Outlook, Word, Excel and PowerPoint) and Adobe Acrobat.
Ability to effectively manage multiple tasks, sometimes with conflicting deadlines.
Ability to work independently and within a team setting.
Familiarity with video conferencing applications and software.
Excellent grammar, spelling, and proofreading skills.
Excellent written and verbal communication skills.
Ability to work flexible hours occasionally as needed.

Nice To Haves

Associate degree preferred.
Experience with prior authorization processes, insurance verification, or pharmacy benefit management.
Familiarity with OnBase or similar document indexing platforms.
Knowledge of 340B drug pricing program operations, including ESP submission and contract pharmacy reporting.
Prior experience in a federally qualified health center (FQHC), community health center, or safety-net pharmacy environment.
Experience with pharmacy information systems or practice management software.

Responsibilities

Index all incoming pharmacy faxes in OnBase and route documents to the PA In-Basket accurately and in a timely manner.
Triage PA In-Basket items to distinguish new authorization requests from duplicate submissions.
Close completed or duplicate requests and create electronic encounters for new PA cases.
Support outbound communication with pharmacies, patients, and insurance payers regarding PA approvals, denials, and follow-up requirements.
Follow up with insurance carriers within 2 business days for urgent PA requests and within 5 business days for routine medication requests.
Provide coverage during PTO, leave, and high-volume periods to prevent backlog accumulation.
Assist in maintaining pending PA case counts.
Support documentation and tracking efforts to sustain a PA approval rate of 64% or higher.
Run and organize monthly Walgreens and Wellpartner reports for 340B tracking and reconciliation.
Prepare contract pharmacy claims files for submission to 340B ESP in accordance with program deadlines.
Generate monthly purchasing and inventory reports to support program accuracy and audit readiness.
Support purchase order (PO) creation for clinic locations based on PAR level requirements.
Assist with medication recalls, E-kit restocking, and routine inventory checks.
Maintain audit-ready documentation at all times in compliance with 340B program requirements.
Complete all monthly reports by deadlines set by the 340B Pharmacy Manager.