Pharmacy Account Management Director (U3000) - East Region - Cigna

The Cigna Group

12h

About The Position

We’re seeking an experienced Pharmacy Account Director to lead growth, retention, and profitability for Cigna’s Integrated Pharmacy Benefit Management (PBM) business across the East Region. In this role, you’ll own strategy and execution for existing Select and U3000 middle‑market clients while leading a high‑performing team of Pharmacy Account Executives and Clinical Account Managers.
The Account Director will partner closely with medical sales, underwriting, and cross‑functional teams to deliver competitive pharmacy solutions, deepen client relationships, and drive strong financial and client satisfaction outcomes. The Account Director will play a critical role in shaping integrated pharmacy strategy, influencing product direction, and delivering measurable value for clients—while leading a team that directly impacts growth and client outcomes across a key region.

Requirements

• 8+ years of client‑facing experience within a PBM environment
• Proven leadership experience managing large, cross‑functional teams
• Strong financial acumen with deep understanding of pharmacy pricing and utilization drivers
• 3–5 years of healthcare strategy or business development experience
• Ability to influence senior stakeholders and navigate complex organizations
• Excellent communication, presentation, and negotiation skills
• Bachelor’s degree required
• internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice To Haves

• PharmD, RPh, MBA, or Master’s degree preferred

Responsibilities

• Own and execute regional pharmacy growth, retention, and margin strategies aligned to P&L goals
• Lead, coach, and develop a team of client‑facing pharmacy subject matter experts
• Drive client retention through competitive pricing strategies and consultative partnerships
• Expand pharmacy carve‑in adoption for middle‑market clients using external PBMs
• Partner with medical sales teams to identify upsell opportunities that improve affordability and health outcomes
• Assess market dynamics and provide insights on product development and competitive strategy
• Oversee service delivery, resolve escalations, and ensure a strong client experience
• Build trusted advisor relationships with clients, brokers, and consultants
• Communicate performance, risks, and opportunities to senior leadership

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director