PH Assistant Supervisor - Text Processor

ImageNetLLC

2d • Remote

About The Position

Assistant Supervisor - Text Processor This role supports in overseeing daily operations, ensuring team performance, and maintaining service quality. In the absence of the Supervisor, the Assistant Supervisor assumes full responsibility for team supervision and decision-making aligned with company policies.

Requirements

• Bachelor’s degree or equivalent experience
• At least 1–2 years in a supervisory or leadership role
• Strong communication, problem-solving, and decision-making skills
• Experience handling team operations, escalations, and reporting
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Detail-oriented with ability to meet deadlines
• Willing to work on shifting schedules (PM shift)
• Requires a stable primary internet connection of at least 50Mbps
• Reliable backup connection to ensure continuity of remote work.
• Speed test required during Interview.
• Ability to directly hardwire to your modem
• Quiet, dedicated work area.

Responsibilities

• Act as Officer-in-Charge (OIC) during the Supervisor’s absence.
• Support and implement decisions made by the Supervisor in accordance with company policies.
• Monitor team performance and report any issues that may impact overall operations.
• Assist in resolving operational and team-related concerns, escalating when necessary.
• Help manage team members and Team Leads to ensure productivity and efficiency.
• Address CSR concerns and feedback through proper investigation and reprocessing when required.
• Process test decks received from the Development team.
• Send final Availity status reports by end of shift.
• Ensure proper continuation and endorsement of tasks from the Supervisor.
• Prepare and send manifests to clients as needed.
• Assist in TP validation processes.
• Ensure all accounts are completed and delivered on or before the required due time, especially during PM shifts.

Benefits

• Work Remotely
• Competitive Pay + 13th Month Salary
• Comprehensive HMO Coverage (Medical & Dental)
• Equipment Provided – Everything you need to succeed
• Career Growth – Be part of a dynamic and supportive team that values your expertise
• Immediate Hiring – Start ASAP and make an impact from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level