PFA Facilitator (Courts Department)

County of Berks • Reading, PA

1d • $23 • Onsite

About The Position

The PFA Facilitator assists clients who are petitioning to obtain a Protection from Abuse (PFA), Protection from Intimidation (PFI) Order, or a Protection from Sexual Violence (SVP) Order.

Requirements

• High school diploma or G.E.D. certification from a recognized issuing agency.
• Two (2) years of general office experience.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Excellent communication skills, including being bilingual and proficient in reading, writing, and speaking both English and Spanish.
• Knowledge of the PFA, PFI, and SVP Acts.
• The ability to use the Protection from Abuse Database (PFAD), Omni Forms, Microsoft Windows, and Excel.
• The ability to operate a computer, word processor, printer, fax machine, and copier.
• The ability to follow directions, work as a Team, and meet the individual expectations of the various Judges who sit in Family Court.
• Strong customer service skills, especially when assisting filers who may be in crisis or be experiencing mental health issues
• Ability to handle stress.
• Physical presence in the office is required.

Responsibilities

• Provide orientation and instructions to PFA, PFI, and SVP petitioners in person and by telephone, both in English and Spanish.
• Assist PFA, PFI, and SVP petitioners by typing petitions on the statewide Protection from Abuse database (PFAD) and Omni Forms. This includes translating from Spanish to English as needed.
• Assist PFA, PFI, and SVP petitioners with applying for Emergency orders with the Magisterial District Judges as needed.
• Maintain statistics regarding PFA, PFI, and SVP filings.
• Other duties as assigned, including being cross-trained to assist with other Family Court responsibilities.
• General Office duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED