Pet Store and kennel manager
About The Position
A Pet Store / Kennel Manager oversees daily retail and boarding operations, ensuring high standards of customer service, profitability and staff, and animal welfare. Key duties include hiring and training staff, managing inventory, sales, kennel staff schedules, ensuring high sanitation standards, monitoring pet health, administering medication, handling customer service for drop-offs/pick-ups, and ensuring compliance with animal welfare regulations and safety protocols. At AmeriVet, the company is committed to the growth, development, well-being, and success of its team members, empowering them with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in communities. The people-focused approach is centered on helping employees grow in their careers while making a meaningful impact on the communities served.
Requirements
- Generally requires 1-2 years of retail leadership experience.
- Previous experience in a kennel, animal shelter, or veterinary setting.
- Supervisory experience.
- Strong understanding of pet care, animal welfare regulations, and retail operations.
- Understanding of animal behavior, diseases, and proper husbandry practices.
- Leadership skills.
- Communication skills.
- High school diploma or GED is generally required.
- Reliability, patience, and compassion for animals.
Nice To Haves
- Degree in animal science or related field is often preferred.
Responsibilities
- Oversee daily retail and boarding operations, ensuring high standards of customer service, profitability and staff, animal welfare.
- Hire and train staff.
- Manage inventory and sales.
- Manage kennel staff schedules.
- Ensure high sanitation standards.
- Monitor pet health.
- Administer medication.
- Handle customer service for drop-offs/pick-ups.
- Ensure compliance with animal welfare regulations and safety protocols.
- Ensure proper feeding, watering, exercise, and care for animals, including identifying medical or behavioral issues (Animal Care & Safety).
- Maintain strict cleaning and disinfection protocols for kennels, cages, and play areas to maintain a sanitary environment (Facility Sanitation).
- Supervise and schedule kennel staff, ensuring they adhere to safety policies and high-quality care standards (Staff Management).
- Address client inquiries, manage reservations, and resolve complaints regarding pet care (Customer Service).
- Manage inventory of cleaning supplies and food, maintain equipment, and ensure adherence to health and safety regulations (Operations Oversight).
- Work with customers and lead a team (Communication).
Benefits
- Tailored development programs
- Mentorship
- Career pathing
- Competitive pay
- Performance bonuses
- 401(k) matching
- Student loan assistance
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Mental health resources
- Generous paid time off
- Paid holidays
- A supportive, collaborative environment where everyone feels a sense of belonging.
- Tools, resources and opportunities to grow your career.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
101-250 employees
