Personnel & Knowledge Management Program Manager

JST•San Antonio, TX

12h•Hybrid

About The Position

JST is currently seeking a Personnel & Knowledge Management Program Manager to join our team. This is a full-time position in San Antonio, TX, with hybrid possibility. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Requirements

Bachelor's degree in a relevant field or equivalent professional experience supporting complex, regulated programs.
3–5+ years of experience in program operations, PMO support, knowledge management, or business operations roles.
Demonstrated understanding of program management fundamentals, including cost, schedule, and scope (the "iron triangle").
CAPM, PMP, or equivalent experience performing project or program management functions aligned to industry best practices.
Demonstrated experience organizing and sustaining Microsoft 365 collaboration environments (Teams and SharePoint).
Hands-on experience using Office 365 tools to support operational workflows.
Experience working in a structured or regulated environment requiring compliance with defined processes and external oversight.
Strong organizational, analytical, and communication skills.
DoD Secret Clearance or ability to obtain one
MUST be able to successfully pass a drug screen and background check

Nice To Haves

Familiarity with Atlassian Confluence and standardized documentation practices.
Interest in or exposure to data visualization and reporting tools (e.g., Power BI), with willingness to learn and support existing solutions.
Experience supporting automation or workflow optimization efforts.
Familiarity with Agile or hybrid delivery environments.
Experience in environments subject to law, regulation, or policy-driven operational constraints (e.g., government, healthcare, finance).

Responsibilities

Manage onboarding and offboarding coordination for contractor staff, including background checks and government credentialing activities.
Own and standardize the post-onboarding access coordination process, ensuring staff obtain the system, environment, and tool access required to perform assigned duties (e.g., developers, QA testers, DBAs, system administrators, business analysts).
Coordinate and track submission, routing, and approval of formal system access request documentation required in regulated environments (e.g., government access request forms such as DD Form 2875).
Establish visibility into access dependencies, approval authorities, and handoffs across multiple workstreams and technologies to reduce delays and eliminate reliance on ad-hoc or tribal knowledge.
Maintain auditable onboarding and access checklists to reduce security, compliance, and productivity risk.
Coordinate shipping, receiving, tracking, and recovery of IT assets for a large, distributed workforce.
Maintain staffing rosters including training, certification, and background check status.
Produce workforce readiness summaries and operational views to support Government and contractor PMO leadership decision-making.
Define and maintain standards for contract-wide Microsoft Teams and SharePoint repositories accessed by multiple teams, including naming conventions, permissions models, document structures, and source-of-truth guidance.
Provide guidance and recommended patterns to individual teams while respecting team-level autonomy.
Sustain approved collaboration structures through lifecycle management activities such as creation support, restructuring recommendations, archival, and hygiene.
Assess how delivery teams use collaboration and documentation tools (Microsoft 365 and Atlassian Confluence).
Develop recommendations to standardize contract-required artifacts and information (e.g., deliverables, recurring process documentation, reference material) in alignment with Government PMO expectations.
Improve consistency, discoverability, and maintainability of institutional knowledge across the program.
Evaluate operational and PMO support workflows to identify opportunities for improvement and automation.
Implement or coordinate lightweight workflow automations (e.g., Power Automate, Forms, SharePoint lists, Teams workflows).
Maintain documentation and ownership visibility for implemented automations to support sustainment and continuity.
Support metric gathering and reporting through dashboards and automated workflows used by both contractor leadership and the Government PMO for program oversight.
Develop working knowledge of existing reporting and dashboard capabilities.
Support reporting sustainment-including Power BI dashboards and datasets-to ensure continuity and reduce single-point-of-failure risk.
Evaluate current operational practices and recommend appropriate hygiene cadences for knowledge management across the contract (e.g., access reviews, knowledge reviews, roster validation).
Once approved by leadership, establish standards and execute recurring activities.