Senior Manager, Knowledge Management, Program Quality Team (Contract)

Vertex Pharmaceuticals•Boston, MA

About The Position

The Senior Manager, Knowledge Management Contractor, sits in the Program Quality Team in Vertex’s North America Commercial Patient Support Center of Excellence (NAC PS COE) and is responsible supporting multiple disease area Patient Support Programs in the strategy, development, and updating of all critical standard operating procedures and work instructions. Reporting to the Director of Program Quality, the Senior Manager will play a meaningful role within the PS COE Program Quality Team and will support all aspects of knowledge management. This is a 6 month contract

Requirements

Bachelor’s Degree and 5+ years of experience in the healthcare/pharmaceutical industry
Experience managing a Knowledge or Document Management program including project management, document formatting, and subject matter expert coordination
Knowledge of or experience with technical writing concepts, including having excellent attention to detail and strong organizational abilities to structure information logically
Advanced proficiency in tools such as Microsoft Word, Adobe Acrobat, or other documentation software
Experience with project management software (e.g., Asana, Microsoft Project, Smartsheets)
Strong collaboration skills with a high customer service aptitude, seeks to understand and self-educate on current trends in the healthcare and payer market
Intellectually curious with a continuous improvement and problem-solving mindset

Nice To Haves

Experience in patient focused programs with associated HIPAA regulations and other legal parameters and patient privacy policies
Patient-centric and customer service-minded
Experience in Patient Support organizations
Experience supporting both GxP and non-GxP processes
Willingness to work in a fast-paced environment and have the ability to multi-task and self-prioritize workload
Attention to detail and committed follow-through in communication to internal and external partners
Excellent written communication skills, presentation delivery as well as strong interpersonal skills

Responsibilities

Responsible for all document management and maintenance for the NAC Patient Support Department and management of team who:
Creating and Maintaining Documents: ensuring the Patient Support team’s written policies and procedures (Manuals, SOPs, WIs, Job Aids, etc.) are cohesive and reflective of current practices
Document Control: storing documents, maintaining version controls, and ensuring appropriate access
Technical Communications: manage WI/SOP/Job Aid documentation style guide, copy reviews and revisions, and formatting needs
Document Workflow: facilitate and manage document workflow processes, including within PS, across other team stakeholders, and in the Vertex Document Management System (VDMS)
Compliance: ensure documented procedures are in line with Vertex and/or external compliance and regulatory standards
Knowledge Management: maintain source of truth for all Program Quality related documents
Lexicon Management: managing and maintaining PS Glossary and ensuring alignment with product and/or Corporate lexicons
Work as part of a team of Document Managers who specifically support a particular PS teams’ knowledge management needs
Implement and manage WI and SOP standard review processes with Business SME’s, Legal, and OBIE
Responsible for various weekly and monthly reporting and reconciliation to internal & external stakeholders
In collaboration with the Program Quality Director, provide insights and trends related to Knowledge Management to Vertex Legal, OBIE and NAC PS leadership
Responsible for contributing to NAC PS team training related to Knowledge Management
Identify and drive process improvements for the PSP team and support roll-out of new initiatives across functions as appropriate and in collaboration with other team members under the guidance of the Director
Identifies and escalates critical process issues related to Knowledge Management appropriately to Director
Act in complete and total compliance with all laws, regulations and Vertex policies
Other responsibilities as assigned by the Director