Team Lead, Knowledge Management

CCC Intelligent Solutions•Chicago, IL

1d•$84,724 - $100,000

About The Position

Team Lead Knowledge Management will shape how we share and scale knowledge, and drive strategy, innovation and content excellence. In this role, the Team Lead will create engaging and accurate content for internal knowledge bases as they lead our transition to Salesforce knowledge management. This role also oversees performance measurement, leveraging insights to continuously improve content impact and user experience. As a key influencer, this role will champion best practices and shape the future of knowledge management across multiple functional groups.

Requirements

5+ years in knowledge management, documentation strategy, or related leadership roles in a tech or fast-paced environment.
Experience in Salesforce Knowledge Base is required.
Proven success leading knowledge strategies and optimization initiatives.
Strong balance of strategic vision and hands-on execution; equally comfortable setting direction and rolling up your sleeves to build.
Excellent communication and collaboration skills; able to influence cross-functional partners and drive adoption.
Passionate about user experience, self-service, and knowledge as a strategic business driver.
Skilled at navigating ambiguity, rapid change, and setting organizations up for scale.

Responsibilities

Lead KMDB transition to Salesforce knowledge; this includes content strategy, defining categories and creating templates.
Provide leadership and direction to a team of analysts, setting clear goals, managing performance, and fostering a culture of engagement and excellence
Develop and maintain internal knowledge platforms and communication processes
Create engaging content for internal knowledge bases, including solution articles and standard responses.
Lead initiatives to improve content accessibility and quality, collaborating with cross-functional teams.
Track and report on content performance against key performance indicators, identifying areas for improvement.
Work with cross functional partners to design and implement new content services and repositories.
Influence and uphold the tone and voice standards across all knowledge management content.
Optimize internal processes and training related to content and knowledge management.