Personal Lines CSR

The Jonus Group•West Chester, PA

6h•$50,000 - $55,000•Hybrid

About The Position

Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This role is pivotal in providing exceptional service to clients by managing personal insurance accounts, including auto, home, renters, and umbrella policies. The ideal candidate will have a strong background in personal insurance, excellent communication skills, and a client-centered approach. This position offers a hybrid work environment.

Requirements

Active Property & Casualty (P&C) license required.
Minimum of 1 year of experience in personal insurance lines preferred.
Proficiency in AMS360 or similar agency management systems.
Client-centered approach
Adaptability
Politely assertive communication
Engaging and personable demeanor
Strong attention to detail
A proven track record of consistent job tenure in previous roles is required.

Responsibilities

Assist Account Managers in servicing a designated book of personal lines business.
Build and maintain strong client relationships through responsive communication and proactive account management.
Process policy changes, endorsements, certificates of insurance, renewals, and audits.
Collaborate with producers to identify client needs and provide strategic insurance solutions.
Work with carriers to obtain quotes, negotiate terms, and resolve billing or policy issues.
Review coverages and assist clients with claims as needed.
Maintain accurate documentation in the agency management system.