Personal Lines Client Service Manager II

Gallagher•Richardson, TX

1d•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Senior Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease. At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
Active Producer's license.
Strong written and verbal communication skills.
Proficient in using technology as a tool to maximize productivity and quality.

Nice To Haves

3+ years of prior experience providing client-facing customer service.
Bilingual and speaks Spanish
Currently licensed in Property and Casualty
Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce.

Responsibilities

Provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs.
Maintain accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality.
Collaborate with your team to help secure existing business and drive the sale of additional services.
Manage multiple priorities with ease.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program