Personal Lines Client Service Manager, II

Gallagher•Franklin, TN

2d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re all about building strong relationships and delivering exceptional service. As a Personal Lines Client Service Manager II, you’ll be at the heart of our mission to protect what matters most to our clients. This full-time fully remote role gives you the chance to manage a diverse portfolio of personal lines insurance while working with a supportive and collaborative team. How you'll make an impact In this role, you’ll be the go-to advisor for a group of valued clients, ensuring their insurance needs are met with care and precision. You’ll handle the day-to-day management of their accounts, always aiming to exceed expectations and meet our service goals. By building strong relationships with both clients and colleagues, you’ll help uphold Gallagher’s reputation for excellence and reliability. Your work will give clients peace of mind, knowing their personal insurance is in expert hands.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Proficiency in Microsoft Office.
Appropriate licensing as required.
A passion for helping clients and building lasting relationships.
Strong organizational skills to manage multiple accounts effectively.
The ability to communicate complex information in a clear and friendly way.
A collaborative mindset and a commitment to doing what’s right.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Work closely with colleagues to create and deliver tailored insurance solutions.
Be the main point of contact for clients, addressing their questions and resolving any issues quickly.
Keep an eye on account performance and look for ways to improve and grow.
Embody Gallagher’s commitment to integrity and outstanding service in every interaction.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program