Personal Lines Account Manager II

HUB International•Knoxville, TN

About The Position

The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. The Account Manager II has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement. The position will serve as a mentor to AM I, provides direction to AMAs and support Account Executives and Producers. The AM II uses discretion and judgement in determining coverage needs for clients and in carrier and client negotiations.

Requirements

High School Diploma required, college degree preferred
4+ years of experience personal property and casualty client service experience required
P & C license required; CIC, CISR, or another certificate preferred
Demonstrate proficiency in computer applications such as Microsoft Office and EPIC or other Account Management Systems
Thorough understanding of special coverages and service needs of assigned clients in niche or designated book of business
Strong basic math skills
Superior customer service and problem-solving skills with the ability to work in a team environment
Excellent written and verbal English communications skills required

Responsibilities

Establishes and builds customer and carrier relationships through responding to client coverage inquiries, reviewing contracts and agreements for insurance coverage compliance and addressing coverage issues
Collaborates with Account Executives and Producers in policy review and delivery, and ways to improve client service, and providing renewal information in accordance with renewal timelines
Remarket renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness
Provides support in identifying client insurance needs, gaps in coverage and loss exposure, recommends appropriate insurance coverage, binds coverage and manages timely production and delivery of renewal policies
Fosters an environment of innovation, engages in proactive problem solving with AE and Producers and clients
Contacts assigned Account Management clients regarding outstanding receivables

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives