Personal Lines Client Service Manager II

Gallagher•Concord, NH

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Are you passionate about building meaningful relationships and delivering exceptional service? At Gallagher, we’re looking for a Personal Lines Account Manager to join our team in Concord, New Hampshire. In this role, you’ll manage a diverse book of personal lines accounts, helping clients navigate challenges ranging from straightforward to moderately complex. As part of our team, you’ll collaborate with colleagues who share your commitment to excellence, continuous improvement, and client success. Together, we’ll demonstrate the value Gallagher brings to every client interaction. In this role, you’ll be the trusted advisor for your clients, ensuring their needs are met with care and professionalism. You’ll manage a portfolio of personal lines accounts, providing tailored solutions and proactive support. By fostering strong relationships, you’ll help clients feel confident and secure in their coverage decisions.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Proficiency in Microsoft Office.
Appropriate licensing as required.
A passion for helping clients and solving problems.
Strong communication skills to explain complex issues in simple terms.
A collaborative mindset and a drive to achieve team success.
A commitment to continuous learning and professional growth.

Responsibilities

Delivering personalized service to a variety of clients.
Collaborating with team members to achieve shared goals.
Identifying opportunities to enhance client satisfaction and retention.
Demonstrating the value of Gallagher’s services through every interaction.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program