Personal Lines Client Service Manager

Gallagher•Quincy, MA

6h•Hybrid

About The Position

Are you ready to make a difference in the lives of clients while growing your career in a supportive and collaborative environment? At Gallagher, we’re looking for a Personal Lines Client Service Manager to join our dynamic team. This hybrid role offers the opportunity to work closely with a diverse range of clients, helping them navigate challenges that range from straightforward to moderately complex. As part of our team, you’ll be empowered to build meaningful relationships, collaborate with colleagues to achieve shared goals, and continuously seek ways to improve. You’ll also play a key role in showcasing the value Gallagher brings to our clients. With typical working hours from Monday to Friday, 8:30 am to 5 pm, this role offers a great balance between professional growth and personal time. At Gallagher, we believe in empowering our team members to grow and thrive. If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
Active Producer's license.
Strong written and verbal communication skills.
Proficient in using technology as a tool to maximize productivity and quality.
A passion for delivering outstanding customer service.
The ability to explain complex issues in simple, clear terms.
A collaborative mindset and a drive to achieve shared goals.
A commitment to continuous learning and improvement.

Nice To Haves

1+ years of prior experience providing client facing customer service.
Currently licensed in P&C
Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

Responsibilities

Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc.
Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution.
Discuss different types of policies including auto, homeowners, and umbrella policies.
Secure existing business and drive the sale of additional services and lines of coverage.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher's technology such as Applied Epic to improve productivity and quality.
Effectively manage multiple competing priorities on a daily basis.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program