Permitting & Development Services Manager

City of Doral•Doral, FL

33d

About The Position

This position is responsible for planning, managing, developing work rules, training, coordinating, and administering all activities and personnel of such staff positions as administration, citizen participation, research, and finance, and manages such personnel as are assigned to specific functions in the performance of the necessary duties. Assists the Assistant Director with day-to-day operations and serves as backup in their absence. Participates in annual budget preparation and makes recommendations. This position is classified as a non-exempt, full-time position with a 40 hour work-week.

Requirements

Bachelor's Degree; and four (4) years of related work experience in permitting, construction management, office management and standard office practices; or an equivalent combination of education and experience.
Must possess valid driver license with an acceptable driving record.
Requirements exist at the time of hire and as a condition of continued employment.
Applicants must complete all requirements established by the City of Doral for employment. This may include, but is not limited to, a written examination, a psychological exam, a polygraph examination, a comprehensive background investigation, and a job-related medical examination including a drug/alcohol screening test.
Must complete Supervision/Management Training within one year (1) of position.
Must be a non-smoker.
Knowledge of modern office practices and procedures.
Knowledge of Microsoft Word, WordPerfect, or a similar word processing program.
Knowledge of use of small office equipment, including copy machines or multi-line telephone systems.
Knowledge of inventory/property management.
Skill in providing customer service.
Skill in meeting and dealing with the public in an effective and courteous manner.
Skill in typing.
Skill in using computers for data entry.
Ability to use highly technical computer applications, such as GIS or CAD.
Ability to perform several tasks at one time.
Ability to make rational decisions.
Ability to accept, receive, and/or collect payments.
Ability to get along with others.
Ability to prepare and/or process purchase orders.
Ability to make recommendations that impact the budget.
Ability to be fluent in the English language.

Nice To Haves

Ability to communicate in Spanish is a plus.

Responsibilities

Manage, monitor, and oversee the licensing and permitting processing team which includes training, work assignments, performance evaluations, development, and disciplinary action.
Receive building recertifications report submittals, review for compliance, update the tracking system, prepare and mail associated notices.
Manage day-to-day operations of various divisional licensing & permitting activities specifically as it relates to application acceptance, review & approval workflow, license/permit issuance, productivity as well as fiscal monitoring and reporting.
Manage and oversee the processing of applications for various licenses and permits; as well as reviews and ensures conformity and compliance to City standards and ordinances whereby all necessary information is provided on and/or with the application.
Monitor, manage, oversee, and report on the approval workflow of applications for various licenses and permits to ensure licenses and permits are processed in a timely manner and promptly issued.
Monitor all fees collected and properly applied to processed licenses and permits.
Monitor the performance of divisional licensing and permitting activities on a continuing basis, taking appropriate steps to improve its efficiency and effectiveness.
Provide reports on a regular basis, and as directed or requested, to keep the divisional senior management and as well as Executive and Cabinet - Level management (if applicable) informed of the operation and progress of the program.
Act as reviewer and evaluator to licensing and permitting processes for the Division to ensure that issues and concerns are being appropriately evaluated, investigated, and resolved.
Identify potential areas of process and fiscal vulnerability and risk, develop, and implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future as it relates to licensing and permitting.
Become a subject matter expert on the Codified Ordinances related to the various licenses and permits issued and enforced by this Division.
Institute and maintain an effective outreach and communication program on licensing processes and requirements.
Conduct and attend meetings of various internal and external stakeholders as it relates to licensing and permitting.
Develop and periodically review and update the Standard Operating Procedures to ensure continuing currency and relevance in providing guidance to management and employees.
Collaborate with other personnel within the division and throughout the city-wide enterprise in providing oversight and management of licensing and permitting.
Consult with both senior management and the Department of Law as required to resolve legal issues.
Responsible for management, training and supervision of Permit Clerks and Permit Technicians, Plans Processing Clerk I/II or "Lead" and Solution Center Representative.
Implements policies and procedures related to permit processing in conjunction with the Assistant Director/Director and/or Building Official.
Oversees lobby management procedures, form updates, customer service training for front line staff, and back of office procedures.
Performs other related job duties as assigned.