Performance Management Specialist

Strada Global • Tallahassee, FL

1d • Remote

About The Position

The Performance Management Specialist plays a key role in supporting state agencies with the successful setup and launch of new employee expectations and agency performance evaluations. This position also blends processing responsibilities with direct customer interaction through our active phone IVR system.

Requirements

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.
• Experience using Microsoft Office tools, including Word and Excel.
• Ability to learn and navigate multiple systems efficiently.
• Strong organizational skills and attention to detail.
• Ability to adapt in a fast-paced, process-driven environment.
• Flexible, dependable, and customer service oriented.

Nice To Haves

• Background in recruiting or talent acquisition (preferred but not required).
• Experience supporting hiring managers or HR teams.
• Call center or service center experience.

Responsibilities

• Performance Management Administration
• Initiation of employee performance measurements in the performance management system (, including launching agency expectations and evaluations.)
• Process employee movements and updates in accordance with agency guidelines.
• Ensure accuracy and timeliness in system transactions and documentation.
• System & Requisition Support
• Assist hiring managers with system navigation and requisition related inquiries.
• Provide guidance on applicant processing and performance management workflows.
• Utilize multiple systems daily to complete transactions and resolve issues.
• Customer & Phone Support
• Respond to inbound calls through the IVR system from:
• HR representatives across state agencies
• Prospective candidates applying for State of Florida positions
• Provide clear, professional, and solution support.
• Document inquiries and resolutions accurately within appropriate systems.
• Collaboration & Continuous Improvement
• Partner with internal teams to resolve escalated or complex cases.
• Maintain flexibility to support business critical periods and changing priorities.
• Contribute to a positive, team focused work environment

Benefits

• At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees