Facilities Management Performance Specialist

Cushman & Wakefield • Boston, MA

5d

About The Position

Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives. Manage and oversee the CMMS for the client account and ensure consistency of operations between all end users. Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives Thoroughly familiar with the management contract and all requirements contained therein Perform CMMS operational analytics, and recommend operational improvements, areas to drive efficiencies etc. Provide end-users with the base expectations and a simple explanation of ways to use the CMMS in a more efficient manner. Coach and develop newly recruited team members on CMMS operations. Log work tickets with external product vendors or support organizations where necessary. Respond to stakeholder inquiries regarding CMMS processes and capabilities. Comprehend the finance system and support end users with guidance and address inquiries. Research and support FM related end-user applications and test end-user processes using defined guidelines. Develop relationships with clients and internal and external FM and technology teams. Gather information on areas of improvement and recommend changes to increase user satisfaction. Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications. Deliver correspondence, presentations, and other materials for end-user training. Assist with creating customized queries and reports utilizing table matrices.

Requirements

• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
• Experience in leasing, construction, engineering and all facets of property operation and building management preferred
• Experience with critical system environments desired
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred
• CMMS/Work Order Management experience preferred
• Ability to read and understand construction specifications and blueprints
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Skilled in Building Management Systems maintenance and monitoring

Nice To Haves

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred

Responsibilities

• Manage and oversee the CMMS for the client account and ensure consistency of operations between all end users.
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Ensure that all site-specific documentation and reports are completed accurately and on time
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Assist in the development of capital budgets for the property.
• Thoroughly familiar with the management contract and all requirements contained therein
• Perform CMMS operational analytics, and recommend operational improvements, areas to drive efficiencies etc.
• Provide end-users with the base expectations and a simple explanation of ways to use the CMMS in a more efficient manner.
• Coach and develop newly recruited team members on CMMS operations.
• Log work tickets with external product vendors or support organizations where necessary.
• Respond to stakeholder inquiries regarding CMMS processes and capabilities.
• Comprehend the finance system and support end users with guidance and address inquiries.
• Research and support FM related end-user applications and test end-user processes using defined guidelines.
• Develop relationships with clients and internal and external FM and technology teams.
• Gather information on areas of improvement and recommend changes to increase user satisfaction.
• Follow procedures for complex problems.
• Deliver correspondence, presentations, and other materials for end-user training.
• Assist with creating customized queries and reports utilizing table matrices.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level