Performance & Learning Systems Partner

Lewis Services•Town of Henrietta, NY

10d•$78,250 - $92,000

About The Position

Overview Join a Company That Grows People At Lewis, we’re not just trimming trees — we’re building a future. As the second-largest utility vegetation management company in North America and a proud employee-owned business, we believe every person on our team matters. When you join Lewis, you're not just taking a job — you're investing in your future. Why You’ll Love It Here - Elevate your career with us — we prioritize training and internal promotions! - Join a vibrant team that champions safety, values your feedback, and fosters a strong sense of camaraderie! - Shape your future with us through our fantastic Employee Stock Ownership Plan (ESOP)! Responsibilities What You’ll Do as a Performance & Learning Systems Partner As a Performance & Learning Systems Partner at Lewis Services, you’ll: Serve as the system owner and subject-matter expert for the Acorn performance and learning platform Lead system configuration, enhancements, optimization, and governance aligned to evolving business needs Act as the primary liaison with Acorn vendors, IT, and HR stakeholders for updates, integrations, and enhancements Maintain platform governance including user roles, permissions, data structures, content taxonomy, and security standards Plan and execute testing cycles, release management, and system updates to ensure stability and effectiveness Identify opportunities for automation, scalability, and process improvement within LMS and performance workflows Partner in the design, evolution, and maintenance of enterprise competency frameworks, including behavioral and proficiency models Configure and continuously refine career paths and job architecture within the platform Support and maintain succession planning infrastructure, including talent profiles, readiness indicators, and pipeline reporting Develop and manage Individual Development Plan (IDP) tools, templates, and resources aligned to performance cycles Ensure performance management frameworks are fully embedded within Acorn and supported by clear HR processes Lead the planning, execution, and delivery of multiple learning initiatives and system projects Develop and maintain detailed project plans, schedules, and documentation Coordinate cross-functional resources, vendors, and subject matter experts to ensure successful delivery Monitor risks, dependencies, and issues, and proactively implement mitigation strategies Ensure clear, consistent communication across project teams, stakeholders, and business units Own the structure, organization, and governance of learning and performance content within the LMS Partner with subject-matter experts to curate, update, and maintain competencies, development resources, and training materials Design intuitive learning pathways and performance workflows that support employee growth and leader effectiveness Serve as a trusted advisor to corporate office and field operations leaders, aligning learning solutions to business priorities Act as an internal consultant to leaders, HR partners, and employees on performance tools and LMS capabilities Collaborate cross-functionally to align technology, talent processes, and organizational development priorities Develop system documentation, job aids, and training materials; lead end-user training and enablement sessions Support change management efforts, including communications and rollout of new features or process updates Ensure data integrity across competencies, job architecture, performance reviews, and development plans Design and maintain dashboards and standard reports supporting performance management and talent planning Analyze learning and performance data to assess effectiveness and recommend continuous improvements Gather stakeholder feedback and make data-driven recommendations Stay current on industry trends, emerging technologies, and best practices in learning and performance

Requirements

Bachelor’s degree in Business Administration, Project Management, or related field required
6+ years of related experience accepted in lieu of a bachelor’s degree
Minimum 2–3 years of hands-on experience administering or implementing LMS or HR technology platforms with system ownership responsibility
2–4 years of progressive experience in Human Resources, Talent Development, or People Operations
Demonstrated expertise in performance management systems including competencies, career pathing, succession planning, IDPs, and job architecture
Strong project management experience managing timelines, stakeholders, and cross-functional deliverables
High level of analytical, documentation, and problem-solving skills
Strong communication and stakeholder management skills with the ability to influence across levels
Ability to work independently, prioritize competing initiatives, and drive outcomes with minimal supervision
Ability to travel up to 15% as needed
Strategic mindset with strong systems thinking
Ability to translate business strategy into scalable learning and performance solutions
Strong organizational skills and attention to detail
Improvement-minded with curiosity to understand root causes and opportunities
Ability to manage complexity in a fast-paced, evolving environment
Ability to: Sit at a desk for extended periods and perform repetitive keystrokes
Occasionally lift up to 25 lbs
Continuously – Sitting, communicating, using computers Frequently – Reaching, keying, handling materials Occasionally – Lifting, bending Never – Field work, confined spaces
Regularly – Office or remote work environment Rarely – Travel or outdoor exposure
Noise level is usually moderate. Reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Serve as the system owner and subject-matter expert for the Acorn performance and learning platform
Lead system configuration, enhancements, optimization, and governance aligned to evolving business needs
Act as the primary liaison with Acorn vendors, IT, and HR stakeholders for updates, integrations, and enhancements
Maintain platform governance including user roles, permissions, data structures, content taxonomy, and security standards
Plan and execute testing cycles, release management, and system updates to ensure stability and effectiveness
Identify opportunities for automation, scalability, and process improvement within LMS and performance workflows
Partner in the design, evolution, and maintenance of enterprise competency frameworks, including behavioral and proficiency models
Configure and continuously refine career paths and job architecture within the platform
Support and maintain succession planning infrastructure, including talent profiles, readiness indicators, and pipeline reporting
Develop and manage Individual Development Plan (IDP) tools, templates, and resources aligned to performance cycles
Ensure performance management frameworks are fully embedded within Acorn and supported by clear HR processes
Lead the planning, execution, and delivery of multiple learning initiatives and system projects
Develop and maintain detailed project plans, schedules, and documentation
Coordinate cross-functional resources, vendors, and subject matter experts to ensure successful delivery
Monitor risks, dependencies, and issues, and proactively implement mitigation strategies
Ensure clear, consistent communication across project teams, stakeholders, and business units
Own the structure, organization, and governance of learning and performance content within the LMS
Partner with subject-matter experts to curate, update, and maintain competencies, development resources, and training materials
Design intuitive learning pathways and performance workflows that support employee growth and leader effectiveness
Serve as a trusted advisor to corporate office and field operations leaders, aligning learning solutions to business priorities
Act as an internal consultant to leaders, HR partners, and employees on performance tools and LMS capabilities
Collaborate cross-functionally to align technology, talent processes, and organizational development priorities
Develop system documentation, job aids, and training materials; lead end-user training and enablement sessions
Support change management efforts, including communications and rollout of new features or process updates
Ensure data integrity across competencies, job architecture, performance reviews, and development plans
Design and maintain dashboards and standard reports supporting performance management and talent planning
Analyze learning and performance data to assess effectiveness and recommend continuous improvements
Gather stakeholder feedback and make data-driven recommendations
Stay current on industry trends, emerging technologies, and best practices in learning and performance