Per Diem Member Services Specialist-PACE Program

Chapters Health System

1d•$20 - $20

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Schedule: Days-Monday-Friday This position fills in for PTO, Call Offs and Leaves Job Summary Key Responsibilities: • Serve as the first point of contact for Hope PACE. • Triage phone calls. • Perform administrative duties. • Perform computer entry to include patient care and demographic data, timesheets, careplans and reports. • Problem solve in a systematic, organized manner for effective use of the PACE intake process and achieve positive internal and external outcomes. • IDT responsibilities to include: participation in IDT Team meetings; communication of participant changes to team members; participation in the development of the plan of care; and assistance in the coordination for 24 hour care delivery.

Requirements

High School Diploma
Must possess a valid State ID
Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.
At least 2 years prior secretarial experience, medical office and terminology experience is required.
Must possess excellent customer service skills.
MS Word and general computer knowledge is also required.
Must be able to quickly learn other computer programs.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.

Responsibilities

Serve as the first point of contact for Hope PACE or Adult Day Health Center.
Support the assigned team in all daily functions.
Triage phone calls.
Perform administrative duties.
Perform computer entry to include patient care and demographic data, timesheets, careplans and reports.
Communicate and collaborate with members of the IDT in care and services to patients/families.
Coordinate and confirm participant appointments with outside providers.
Provide external/internal customer service.
Record IDT minutes and update agenda on daily basis.
Track dates for periodic assessments.
Update schedule of assessments when significant changes occur.
Ensure collaboration with HIM for delivery of paperwork to outside providers.
Receive referrals for PACE services and verifies appropriateness of referral.
Maintain required referral and admission data entry and statistics.
Demonstrate ability to review, interpret, and collate clinical information on referrals.
Problem solve in a systematic, organized manner for effective use of the PACE intake process and achieve positive internal and external outcomes.
Utilize IT systems to access and input data intake information.
Conduct information visits with referred potential enrollees.
Participate in the quality process.
Participate in interdisciplinary team, management team, and other related meetings and activities.
Participate in marketing activities.
Maintain required statistical data.
IDT responsibilities to include: participation in IDT Team meetings; communication of participant changes to team members; participation in the development of the plan of care; and assistance in the coordination for 24 hour care delivery.
Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.
Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
Carry out duties and responsibilities in a manner that exemplifies excellent customer service.
When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
Assist with special projects, as requested.
All other job duties as may be assigned.