Per Diem Associate Patient Care Coordinator

UnitedHealth Group Inc.•Glendale, CA

31d•$16 - $28•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is Per Diem/As Needed, any day of the week. Hours are typically evening hours 4 PM - 2:30 AM; 6 PM t6o 4:30 AM; or 8 PM to 6:30 AM. Other shifts could become available and needed to work. Our office is located at 1420 S Central Ave., Glendale CA 91204. This position will be in the ER Admitting Department.

Requirements

High School Diploma/GED (or higher)
2+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related role
2+ years of experience in understanding insurance policies and procedures, both commercial and government
1+ years of experience in requesting and processing financial payments
1+ years of experience working in medical terminology
Intermediate level of computer proficiency
Ability to work on-site at our Emergency Department at 1420 S Central Ave., Glendale CA 91204
Ability to be extremely flexible for the training schedule of 4 days a week - 10 AM - 8:30 PM or 12 PM - 8:30 PM

Nice To Haves

Experience with MS4 and Cerner
Knowledge of charity care programs as well as the various government and non-government programs
Strong knowledge of both government and commercial insurances
Bilingual fluency

Responsibilities

Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity and Rehabilitation units
Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
Properly identifies the patient to ensure medical record numbers are not duplicated
Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement
Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
Identify all forms requiring patient/guarantor signature and obtains signatures
Ensures all required documents are scanned into the appropriate system(s)
Identifies all appropriate printed material hand-outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
Follows "downtime" procedures by manually entering patient information; identifying patient's MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live
Follows EMTALA-compliant registration steps for both Emergency Department and Labor and Delivery areas
Assesses self-pay patients for presumptive eligibility and when appropriate, initiates the process
In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. as required