Patient Services Coordinator - Per Diem

Mass General Brigham•Nantucket, MA

4d•$26 - $49•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals, and other managed care related issues. The Patient Services Coordinator is responsible for front desk greeting, check in, check out, scheduling patient appointments, diagnostic testing, coordinating referral, authorizations, and managed care related issues. This position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The Patient Services Coordinator is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Patient Services Coordinator will work with colleagues and clinicians in one or a combination of ambulatory settings.

Requirements

Must demonstrate strong interpersonal skills and be able to work cooperatively as part of a team and to work independently.
Requires strong communication skills and good command of the English language.
Must be able to communicate effectively and professionally with internal and external customers.
Proficiency with MS Windows and strong keyboard skills.
Demonstrated understanding of managed care and other insurance plans.
Knowledge of HIPAA Confidentiality and Privacy Policies.
Requires understanding of NCH/NCMG emergency protocols.
Exceptional organizational skills and flexibility to manage multiple tasks simultaneously.
Must demonstrate acumen for attention to detail.
Must be able to exercise appropriate judgment as necessary and strong problem-solving skills.
Requires ability to adapt positively to changes related to policies, procedures, regulations, and staffing.
Ability to tactfully communicate with both internal and external customers.
Ability to handle stress and work in emergency situations.
Ability to use of fingers and hands to operate all department-related equipment and to perform all job duties.
Additionally, must use beeper, telephone, calculator, fax, and other related office equipment.
Ability to frequently bend, using back and knees.
Ability to stand and walk 40%, sit 60% of the time.
Ability to frequently climb, bend, reach, stoop, squat, help lift objects from five to fifty pounds and move patients via wheelchair or stretcher.
Ability to present themselves in a professional manner.
Ability to work both independently or with a team approach.
Demonstrated ability to work effectively and courteously with various groups of patients, staff, and providers.
Demonstrated ability to problem solve and functions as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.
Associate degree in Secretarial Science/Business, or a secretarial training certificate program, preferred.
Highschool diploma required.
English language proficiency in speaking, reading, writing, and typing is required.
Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred.
Demonstrates excellent Customer Service skills.
Computer skills including MS Office necessary to utilize multiple programs required.
Valid driver’s license preferred to run errands locally or if delivery of equipment is required.

Nice To Haves

Scheduling systems knowledge preferred.
Knowledge of medical terminology and Epic systems experience desirable.
Medical experience in a Doctor’s office is strongly preferred.

Responsibilities

Has primary responsibility for scheduling and rescheduling patient appointments in accordance with established guidelines.
Utilizes wait list to fill cancelled appointments.
Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone to include the “MD access line.”
Conducts appointment confirmation calls and sends confirmation letters when applicable.
Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day and correct demographic and insurance information is in place.
Understand HMO, managed care, and other third-party insurers.
Function as a patient resource around managed care plans, and insurance and referral issues with the knowledge to perform electronic insurance verification.
Understand financial services and self-pay resources, and to provide patients with information as needed.
Greets patients and visitors.
Performs all patient check-in duties including payment collection, informing patients of anticipated wait times, and collecting and ensuring all necessary paperwork is completed.
Provides cross coverage as necessary, including lunch and vacation coverage.
Monitors Televox for patient appointment confirmations.
Works closely with other Nantucket Cottage Medical Group/Nantucket Cottage Hospital departments to schedule visits.
Coordinates interpreter services and patient transportation, as necessary.
Prints pre-visit summary and labels at check-in and after visit summary upon check-out with-in the hospital campus.
Obtains pertinent new patient information.
Schedules ancillary appointments.
Responsible for assisting and obtaining appropriate referral information from referral source.
Pre-screens incoming referrals according to selection criteria.
Coordinates prior authorizations.
Coordinates medical documentation, scanning and indexing into the electronic medical record.
Effectively navigates Epic, legacy systems, Patient Gateway, and MS Office suite technology systems.
May function as a super-user as applicable.
Responsible for sorting mail, incoming electronic fax queues and directs correspondence to the appropriate recipient.
Monitors and manages Patient Gateway daily.
Coordinates clinical and/or physician administrative schedules.
Maintains patient confidentiality in compliance with HIPAA guidelines.
Perform other duties as assigned.