Per Diem Associate Patient Care Coordinator

UnitedHealth Group•Mukwonago, WI

4d•$16 - $28•Onsite

About The Position

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. This position is per diem. Employees are required to work 2 shifts per pay period. Our offices are located at 240 Maple Ave. Mukwonago, WI, N16W24131 Riverwood Dr, Waukesha, WI, and 791 Summit Ave., Oconomowoc, WI We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
1+ years of customer service experience in an office setting or professional work environment
1+ years of experience in a hospital/healthcare environment
Beginner level of proficiency with Microsoft Office products
Ability to work 8-hour shifts between the hours of 7:00am – 5:30pm on a per diem basis
Ability to float between 240 Maple Ave. Mukwonago, WI, N16W24131 Riverwood Dr, Waukesha, WI, and 791 Summit Ave., Oconomowoc, WI
Must be 18 years or age or older

Nice To Haves

Experience with electronic medical records system
Experience in a medical office
Knowledge of medical terminology
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

Responsibilities

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Prioritizes by assessing and analyzing information
Demonstrates technical knowledge and competence in departmental procedures
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
May perform other duties upon request