At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Honesty – Reliability – Curiosity – Collaboration - Passion About the role and what you'll be doing: Act as the primary technical and functional liaison between business stakeholders, clients, and the development team. Analyse, triage, and manage incident and service request tickets, ensuring timely resolution and adherence to SLAs. Allocate work, monitor task progress, and provide regular status updates to the Project Manager and steering committees. Conduct workshops and facilitated design sessions to gather business requirements, manage expectations, and secure stakeholder buy-in. Perform impact analysis, retrofitting, and manage all phases of the development lifecycle with minimal disruption. Independently identify, assess, and resolve complex technical and functional issues. Apply structured methodologies and independent judgment to deliver high-quality work products. Analyse the latest PeopleSoft Features and PUM updates for potential implementation. Ensure that incident and change requests meet business requirements and are delivered within defined SLAs. Prepare and deliver KB articles to support business users in understanding and executing business processes. Provide technical guidance, support, and training to internal customers to improve daily processes. Offer performance improvement recommendations and promote application best practices. Facilitate post-implementation reviews to capture lessons learned and integrate feedback into future projects. Drive knowledge-sharing initiatives and contribute to the development of organizational assets and reusable components We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees