People Support Specialist

Texas Windstorm Insurance Association•Austin, TX

About The Position

Looking for a role where your work truly matters? At Texas Windstorm Insurance Association (TWIA), we’re committed to protecting Texas coastal communities when they need it most. As a People Support Specialist, you’ll be the go-to resource for employees, ensuring they have the support and tools to succeed. This is your chance to join a mission-driven organization, grow your HR expertise, and make a real impact in a collaborative, supportive environment. If you’re detail-oriented, customer-focused, and eager to take initiative to help others succeed, we’d be interested in connecting with you to learn more about your experience. POSITION SUMMARY: The People Support Specialist provides frontline, customer focused operational support across human resources processes, systems, payroll, benefits, reporting, and compliance. This role is responsible for accurate execution of employee transactions, maintenance of HR records, HRIS data integrity, and responsive support to employees and managers. Serving as the primary HR point of contact, this role independently researches, resolves, and follows through on employee and manager inquiries while ensuring all HR transactions are properly documented, compliant, and audit ready. The People Support Specialist supports both the People Operations Manager and the Total Rewards Specialist by ensuring smooth employee lifecycle processes, clean data, and reliable reporting.

Requirements

Understanding of HR regulations, employment laws, and practices.
Strong customer service orientation with the ability to engage directly with employees and managers.
Ability to independently research, analyze, and resolve HR related question.
Understanding of HR operations, benefits, and employee lifecycle processes.
Knowledge of payroll processes, timelines and how HR transactions impact payroll.
Exceptional integrity with the ability to handle sensitive information discreetly.
Intermediate to advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data validation, report building).
Ability to create professional PowerPoint presentations and reports.
High attention to detail with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information with discretion
Bachelor’s degree in human resources, Business Administration, or a related field. Experience may substitute for education up to the maximum of four (4) years.
2+ years of experience in HR support, HR operations, or administrative role.
Experience using HRIS systems across multiple functional areas (employee data, payroll, benefits, and reporting).
Experience supporting employee onboarding, offboarding, and HR documentation.
Experience working with HR data, reports, or compliance documentation

Nice To Haves

SHRM-CP or PHR
Experience managing or contributing to HR content in SharePoint

Responsibilities

Serve as the first point of contact for employee and manager HR inquiries.
Provide high quality, customer focused support on HR policies, benefits, leave, and HRIS navigation.
Independently research policies, benefits, and system data to resolve questions before escalating.
Proactively contact employees and managers to clarify requests, provide guidance, and follow up on open issues.
Maintain confidentiality while ensuring timely and accurate resolution.
Review and process Personnel Action Forms (PAFs) for accuracy, approvals, and supporting documentation.
Enter and maintain employee lifecycle data including hires, transfers, promotions, manager changes, pay changes, and terminations.
Process changes that impact payroll, benefits, time off eligibility, and compliance.
Validate data prior to payroll processing to ensure accuracy and timeliness.
Maintain audit ready documentation for all HR transactions.
Maintain electronic personnel files in compliance with retention and privacy requirements.
Administer I-9 employment eligibility verification.
Receive and route leave related and employment documentation.
Prepare documentation and data for audits, unemployment claims, and compliance reviews.
Run, validate, and maintain scheduled and ad-hoc HR reports.
Update and publish the Monthly Operating Report (MOR) and Position Report.
Maintain organizational charts and validate alignment with HRIS data.
Identify and flag data discrepancies for correction.
Coordinate onboarding and offboarding documentation and system processing.
Partner with IT and Facilities to ensure access, equipment, and system permissions are activated or removed.
Ensure timely processing of final pay, benefits termination, and unemployment documentation.
Maintain and update employee-facing HR content in OneSource and other platforms
Assist in creating and updating guides, forms, and resources for employees and managers