People Shared Services Representative, II

Zebra Technologies • Lincolnshire, IL

22h • $49,100 - $73,700 • Hybrid

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

The People Shared Services Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures, and programs as well as communicating effectively with team members within the People Service Center.

Requirements

• Requires a HS diploma or GED
• 2+ years of previous experience in a customer or employee facing environment

Nice To Haves

• Associate or bachelor’s degree
• HR or HR Shared Services experience
• Workday
• Team Player
• Bilingual (Spanish or French)
• Excellent verbal and written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Must posses a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
• Able to independently execute an action plan following documented policies and procedures
• Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points
• Ability to learn and navigate new software quickly

Responsibilities

• Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes
• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
• Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drive consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, Sharepoint, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned
• Must work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL.

Benefits

• Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.
• We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings.
• We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees