Shared Services Manager

Fleetworthy•Madison, WI

15h

About The Position

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com. The Manager of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization. This role owns end-to-end workflows for mail processing, driver and asset data management, system configuration builds, document imaging, and cross-functional operational support. This leader ensures accuracy, scalability, compliance, and continuous improvement across a function processing tens of thousands of documents annually and resolving 10,000+ tickets per year, while serving as a critical backbone to client onboarding and ongoing service delivery

Requirements

2+ years of experience in operations, shared services, or process-driven environments
Strong process design, documentation, and continuous improvement mindset
Comfort working across multiple systems and workflows simultaneously

Nice To Haves

Familiarity with Salesforce, JIRA, or similar workflow/ticketing systems

Responsibilities

Lead, coach, and develop the Shared Services team, including workload prioritization, performance management, and career development
Establish clear operating rhythms, SLAs, and accountability across a high-volume transactional environment
Foster a culture of quality, ownership, and continuous improvement
Own centralized operational services including: Mail room intake, scanning, Salesforce cataloging, and distribution
Driver data management (document imports, qualification files, status updates)
Asset data management (registrations, title retention, asset status lifecycle)
Physical document warehousing and retention processes
Ensure accuracy, completeness, and compliance across all document and data workflows
Partner closely with Implementation and Services teams to support:
Job class builds and tracked document settings
Driver and asset list imports
EFleet form builds and updates
Client manuals and sample file reviews
Act as an escalation point for complex or high-risk cases impacting go-live or client operations
Oversee work executed in CPSuite, Salesforce, JIRA, and document imaging systems
Identify process gaps, automation opportunities, and efficiency improvements
Standardize workflows and documentation to enable scale and consistency
Ensure proper handling and retention of sensitive data (PII, driver records, titles, POAs)
Maintain audit-ready processes for document storage, release, and lifecycle management
Partner with Legal, Compliance, and Security as needed
Serve as a trusted operational partner across Implementation, Services, Fuel Tax, and Product teams
Provide operational insights, metrics, and recommendations to leadership