People Service Specialist
About The Position
The People Services Specialist (PSS) plays an essential role in supporting the branch workforce by ensuring employment processes, documentation, and administrative requirements are executed accurately and consistently. This role processes required employment documentation, maintains personnel records, and ensures credential and system updates are completed within established timelines. The PSS serves as a knowledgeable branch resource for administrative processes by guiding employees and managers to appropriate corporate resources for policy, benefits, and personnel matters. Through organization, attention to detail, and professional communication, the People Services Specialist helps maintain compliance readiness and operational consistency within the branch. Reports To: Director of Operations FLSA Status: Non-Exempt
Requirements
- Strong organizational skills with consistent follow-through.
- Ability to read, interpret, and apply policies and procedural documentation.
- Strong written and verbal communication skills.
- Sound problem solving skills and practical decision-making ability.
- Computer proficiency including MS Office; experience with HR systems preferred.
- Knowledge of basic HR administrative processes, HIPAA, and regulatory requirements preferred.
- Associate degree or one to two years related experience; or equivalent combination of education and experience.
Responsibilities
- Execute new hire and rehire onboarding processes, ensuring required employment documentation is completed accurately and within established timelines.
- Process I-9 documentation and complete E-Verify requirements in accordance with federal regulations.
- Coordinate onboarding checklist completion, required system access and device needs.
- Proactively maintain personnel records throughout the employee lifecycle, including updates related to hiring, termination, leave, transfers, promotions, and credential renewals.
- Track licensure, certifications, and required documentation; notify employees and managers in advance of renewal deadlines.
- Conduct periodic file audits to confirm documentation accuracy and completeness.
- Ensure employment records are organized and accessible for internal review or regulatory audit.
- Oversee the maintenance and updates of operational systems, including HRIS (Workday), EMR, L&D, and other related platforms, ensuring data accuracy and system functionality.
- Compile documentation as requested to support branch and corporate leadership.
- Assist with performance review tracking and related administrative processes.
- Serve as a branch contact for administrative process questions and consistently direct employees and managers to designated corporate resources for benefits, policy interpretation, and personnel matters.
- Assist employees with accessing approved corporate tools, systems, and communications.
- Escalate employee concerns, sensitive matters, or complex issues to leadership or central support in a timely manner.
- Stay informed on corporate updates and procedural changes to ensure employees are directed to accurate and current resources.
- Demonstrate strong attention to detail in documentation, recordkeeping, and system updates.
- Prioritize workload effectively to meet deadlines and maintain compliance standards.
- Communicate clearly and professionally with employees and managers.
- Maintain confidentiality of employee and company information.
- Apply sound judgment when handling sensitive matters.
- Attain performance goals established with leadership.
- Perform additional duties as assigned to support branch operations.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Sick Time
- 401(k)
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
